OneDesk Integrations

  • Add new tickets in OneDesk as tasks in Zendesk

    It can be tricky to align your team when working across different apps. Use this automation to make it simple. After you set it up, new OneDesk tickets will be added to Zendesk as tasks. That way, your team will know what to tackle next without skipping a beat.

    How this OneDesk to Zendesk integration works:

    1. A new ticket is created in your OneDesk account.
    2. Zapier creates a new task in Zendesk.

    Apps involved:

    • OneDesk
    • Zendesk
  • Add new tasks in OneDesk as Trello cards

    To sync your different teams you need to make sure they are working on the same data. This Zap makes by connecting OneDesk items to Trello cards. Whenever a new Item is created in your OneDesk account, automatically create a new Card in your Trello account.

    How this OneDesk-Trello integration works:

    1. Someone creates a new Item in OneDesk.
    2. Zapier creates a new card in your Trello account.

    Apps involved:

    • OneDesk
    • Trello
  • Add new invoices to FreshBooks from new OneDesk timesheets

    Using FreshBooks to manage your accounting? Don't log into both apps to check the working hours for your staff. This Zapier integration keeps things simple by by automatically creating an invoice in your FreshBooks account whenever a new timesheet is created in your OneDesk account. It's an easy way to simplify your accounting.

    How this OneDesk to Freshbooks integration works:

    1. Someone creates a timesheet in your OneDesk account
    2. Zapier creates a new invoice in FreshBooks

    Apps involved:

    • OneDesk
    • FreshBooks
  • Create new QuickBooks invoices from new OneDesk timesheets

    If your accounting team relies on Quickbooks, they don't want to have to log into different applications to check the working hours for your staff. This integration helps with that by automatically creating an invoice in QuickBooks whenever a new timesheet is created in OneDesk. That way, your team can track time the way they're used to, and your accounting team can get updated automatically.

    Note: Please make sure the Timesheet assignee's emails in OneDesk matches your existing customer email records in QuickBooks.

    How this OneDesk-QuickBooks integration works:

    1. A new timesheet is created in OneDesk
    2. Zapier creates a new invoice in QuickBooks

    Apps involved:

    • OneDesk
    • QuickBooks
  • Add new tweets that mention me as new tickets in my OneDesk account.

    Whenever you are mentioned on Twitter, it would be nice if you could capture that in your help desk. That way you make sure you see everything, it is responded to in a timely manner, and you have a permanent record of what was said. Additionally with OneDesk, you can easily create an issue or task out of the tweet, to make sure action is taken and the problem is resolved.

    How this Twitter to OneDesk integration works:

    1. Someone tweets your handle on twitter (or a hashtag)
    2. Zapier creates a new ticket in OneDesk

    Apps involved

    • Twitter
    • OneDesk
  • Create Google Documents from new items in OneDesk

    Create documents for each of your tasks, so you have a dedicated spot to work on the tasks or share relevant information with stakeholders. Once you turn on this integration, whenever a new task is created in your OneDesk account, Zapier will automatically create a document in Google Documents. That way, you don't have to manually create multiple documents yourself.

    How this OneDesk to Google Docs integration works:

    1. Someone creates a new task in OneDesk
    2. Zapier creates a new document in your Google account

    Apps involved:

    • OneDesk
    • Google Docs
  • Add new Cards in Trello as new Tasks in OneDesk

    Keeping your team on the same page is the key to efficiency. Let this Zapier integration help you get on the same page faster than ever. After you set it up, whenever a new card is created in your Trello account, Zapier will automatically create an Item in your OneDesk account.

    How this Trello-OneDesk integration works:

    1. A new card is created in your Trello account.
    2. Zapier creates a new Item in OneDesk.

    Apps involved:

    • Trello
    • OneDesk
  • Add new items in OneDesk as tasks in JIRA

    To get different teams working together you need to connect the software they use. Get your team using OneDesk connected to those using JIRA with this integration. Whenever a new task is created in your OneDesk account, automatically create a task in your JIRA account.

    How this OneDesk to JIRA integration works:

    1. Someone creates a task in your OneDesk account.
    2. Zapier creates a new Task in JIRA

    Apps involved:

    • OneDesk
    • JIRA

    *Note: You will need to map the properties from OneDesk to JIRA. For example: map the name of the OneDesk items to the summary of the JIRA issue.

  • Add new issues in JIRA as new items in OneDesk

    Keeping your different teams on page across different systems can be challenging. Let this Zapier integration help you achieve that by automatically creating items in your OneDesk account, when new issues are created in your JIRA account.

    How this JIRA to OneDesk integration works:

    1. Someone creates an issue in your JIRA account.
    2. Zapier creates a new Task in OneDesk.

    Apps involved:

    • JIRA
    • OneDesk

    *Notes: You will need to map the properties from JIRA to OneDesk. For example: map the summary of the JIRA item to the name of the OneDesk task.

  • Add new tasks in Zendesk as items in OneDesk

    Your support agents need to share their support tickets, so that they can be taken into consideration by the product or services teams. With this integration, support agents working in Zendesk can easily push their tickets to OneDesk where they can be worked on by product and project managers. Whenever a new Task is created in your Zendesk account, automatically create a Ticket in your OneDesk account.

    How this Zendesk to OneDesk integration works:

    1. Someone creates a Task in your Zendesk account.
    2. Zapier creates a new Ticket in OneDesk.

    Apps involved:

    • Zendesk
    • OneDesk
  • New case in Salesforce creates new work item in OneDesk

    If you have salespeople or support agents working in Salesforce, they will need to share their cases with the engineering and product management teams. This integration makes it simple. Whenever a new case is created in your Salesforce account, automatically create an Item in your OneDesk account.

    How this Salesforce to OneDesk integration works:

    1. Someone creates a new case in your Salesforce account.
    2. Zapier creates a new Item in OneDesk.

    Apps involved:

    • Salesforce
    • OneDesk
  • Create new Salesforce cases from new OneDesk items

    Do you want to keep your salespeople connected to what is going on in the rest of the organization. This integration makes it a lot easier. With this zap enabled, whenever a new item is created in your OneDesk account it automatically creates a new case in your Salesforce account. Salespeople are kept in the loop without having to log out of their familiar SFDC environment.

    How this OneDesk to Salesforce integration works:

    1. Someone creates a new Item in OneDesk.
    2. Zapier creates a new case in your Salesforce account.

    Apps involved:

    • OneDesk
    • Salesforce
  • Create items in OneDesk from new work items in Visual Studio

    This serves to close the loop between your product managers and engineers. New work items created in Visual Studio Online, can be automatically synced to your OneDesk account, to keep everyone in the loop, thus avoiding excessive status meetings, and emailed questions. Whenever a new work item is created in your VSO account, automatically create an item in your OneDesk account.

    How this VSO to OneDesk integration works:

    1. Someone creates a new work item in your VSO account.
    2. Zapier creates a new item in OneDesk.

    Apps involved:

    • Visual Studio Online
    • OneDesk
  • Create new contacts in Salesforce from new OneDesk users/customers

    If Salesforce is where your customer contact list is maintained, you need to make sure it is as complete as possible. With this integration, you can automatically push new contacts to Salesforce whenever a new user/customer is created in your OneDesk account. Salespeople can then be assigned to them, and schedule follow-ups. Don't let a potential sale fall through the cracks.

    How this OneDesk to Salesforce integration works:

    1. Someone creates a new user/customer in OneDesk.
    2. Zapier creates a new contact in your Salesforce account.

    Apps involved:

    • OneDesk
    • Salesforce
  • Create new Office 365 contacts from new OneDesk users/customers

    If Office 365 is your central repository of company contacts, you need a quick way of creating contacts that does not involve copy and paste. With this integration, whenever a new user/customer is created in your OneDesk account, it automatically creates a contact in your Office 365 account.

    How this OneDesk to Office 365 integration works:

    1. Someone creates a user/customer in your OneDesk account.
    2. Zapier creates a new contact in Office 365

    Apps involved:

    • OneDesk
    • Office 365
  • Add new OneDesk tasks as events to your Office 365 calendar

    If you rely on your Office 365 calendar to keep track of your events, you don't want to have to log into different applications to see your complete schedule. This integration helps with that by automatically creating an event in your Office 365 account whenever a new task is created in your OneDesk account. That way, you'll see everything you need to do along with all of your appointments in your calendar.

    Note: This integration only works with Office 365 for Business or Enterprise accounts.

    How this OneDesk to Office 365 integration works:

    1. Someone creates a task in your OneDesk account
    2. Zapier creates a new event in Office 36

    Apps involved:

    • OneDesk
    • Office 365
  • Create work items in Visual Studio from new OneDesk items

    Coordinating teams across different platforms can make it difficult to keep up with progress and action items. Set up this integration, and Zapier can help with that. Once it's active, whenever a new item is created in your OneDesk account we'll also create a new work item in Visual Studio Online so folks can find the information they need on either platform.

    How this OneDesk-Visual Studio Online integration works:

    1. Someone creates a new item in OneDesk
    2. Zapier creates a new item in Visual Studio Online

    Apps involved:

    • OneDesk
    • Visual Studio Online
  • Create items in OneDesk from new messages posted in a Slack channel

    Do you want a quick way to log issues, create tasks, or open tickets on-the-fly? This integration makes it easier than ever by allowing you to create them without ever leaving your slack environment. It's as easy as posting a message. Whenever a new message is posted to a channel in your Slack account, an item is automatically created in your OneDesk account.

    How this Slack to OneDesk integration works:

    1. Someone posts a new message in your Slack account.
    2. Zapier creates a new item in OneDesk.

    Apps involved:

    • Slack
    • OneDesk
  • Post messages to a Slack channel when new comments are made in OneDesk

    Making communication easy is key to keeping everyone in the loop, and connecting Slack to OneDesk enables this. Now you can get messages in Slack whenever an service agent or customer posts a comment in OneDesk. This integration automatically creates a message in your Slack account whenever a new comment is posted to an item in your OneDesk account,.

    How this OneDesk to Slack integration works:

    1. Someone posts a new comment in your OneDesk account.
    2. Zapier creates a new message in your Slack account.

    Apps involved:

    • OneDesk
    • Slack
  • Add new issues in GitHub as Onedesk tasks

    Whenever a new issue is created in your GitHub repository, automatically create a new task in your OneDesk account, in the corresponding project.

    How this GitHub-OneDesk integration works:

    1. Someone creates a new issue in GitHub
    2. Zapier creates a new task in your OneDesk account.

    Apps involved:

    • GitHub
    • OneDesk
  • Add new Freshdesk tickets to OneDesk

    Want to be able to keep track of your customers' problems from both Freshdesk and OneDesk? Let this Zapier integration help. Set it up, and it will automatically create new tickets in your OneDesk account whenever new ticket are created in your Freshdesk account.

    How this Freshdesk to OneDesk integration works:

    1. Someone creates a ticket in your Freshdesk account
    2. Zapier creates a new Ticket in OneDesk

    Apps involved:

    • Freshdesk
    • OneDesk
  • Create new Freshdesk ticket for new OneDesk tickets

    Keeping your different teams on the same page across different systems can be challenging. Let this Zapier integration help you achieve that by automatically creating tickets in your Freshdesk account whenever new tickets are created in your OneDesk account. It'll keep your data in both apps so you can keep working, wherever you are.

    How this OneDesk to Freshdesk integration works:

    1. Someone creates a ticket in your OneDesk account
    2. Zapier creates a new ticket in Freshdesk

    Apps involved:

    • OneDesk
    • Freshdesk
  • Create OneDesk tickets from new Wufoo form entries

    If Wufoo is where your customers submit their requests, you need to make sure the data is stored properly and well handled. With this integration, you can automatically push new form submissions from Wufoo to OneDesk. It's the easiest way to make new OneDesk tickets with the form that's already on your site.

    How this Wufoo to OneDesk integration works:

    1. Someone submits a new form in Wufoo
    2. Zapier creates a new contact in your OneDesk account

    Apps involved:

    • Wufoo
    • OneDesk
  • Create OneDesk tickets from new Jotform form entries

    Have a Jotform on your site to gather questions and complaints from your customers? Zapier can make sure you can easily respond to every request with this OneDesk integration. Set it up, and whenever someone fills out your form, Zapier will turn it into a OneDesk ticket so you can respond to them along with your other messages.

    How this Jotform to OneDesk integration works:

    1. Someone submits a new form in Jotform
    2. Zapier creates a new item in your OneDesk account

    Apps involved:

    • Jotform
    • OneDesk
  • Add Office 365 events as OneDesk tasks

    Make sure you never forget an event with this Office 365 and OneDesk integration. Set it up, and whenever you add a new event to your Office 365 calendar, Zapier will automatically add it to OneDesk so you can check it off along with the rest of your tasks.

    Note: This integration only works with Office 365 for Business or Enterprise accounts.

    How this Office 365 to OneDesk integration works:

    1. Someone creates an event in Office 365 account
    2. Zapier creates a new task in your OneDesk

    Apps involved:

    • Office 365
    • OneDesk

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OneDesk Integration Details

Launched on Zapier September 9, 2016

Zapier combines Triggers (like "Item Updated") and Actions (like "Create User/Customer") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following OneDesk Triggers, Searches, and Actions are supported by Zapier:

Item Updated

Triggers when an item is updated.

New Container

Triggers when a new container is created.

New Item

Triggers when new item is added.

Container Updated

Triggers when a container is updated.

New User/Customer

Triggers when a new user/customer is added.

New Comment

Triggers when there is a new comments on a item or on a container.

New Timesheet

Triggers when a new timesheet is created.

Create User/Customer

Creates a user or a customer.

Create Container

Creates a container.

Create Item

Creates an item.

Create Comment

Creates a new comment on an existing item.

Update Item

Updates certain properties (title, description, priority, etc.) of an item.

Find Item

Lookup existing items.

Find Container

Find an existing container.

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OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.