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Integrations

OneDesk Integrations

Ways to Automate OneDesk

Add new tickets in OneDesk as tasks in Zendesk

Add new tasks in OneDesk as Trello cards

Add new invoices to FreshBooks from new OneDesk timesheets

Create new QuickBooks invoices from new OneDesk timesheets

Add new tweets that mention me as new tickets in my OneDesk account.

Create Google Documents from new items in OneDesk

Add new Cards in Trello as new Tasks in OneDesk

Add new items in OneDesk as tasks in JIRA

Add new issues in JIRA as new items in OneDesk

Add new tasks in Zendesk as items in OneDesk

New case in Salesforce creates new work item in OneDesk

Create new Salesforce cases from new OneDesk items

Create items in OneDesk from new work items in Visual Studio

Create new contacts in Salesforce from new OneDesk users/customers

Create new Office 365 contacts from new OneDesk users/customers

Add new OneDesk tasks as events to your Office 365 calendar

Create work items in Visual Studio from new OneDesk items

Create items in OneDesk from new messages posted in a Slack channel

Post messages to a Slack channel when new comments are made in OneDesk

Add new issues in GitHub as Onedesk tasks

Add new Freshdesk tickets to OneDesk

Create new Freshdesk ticket for new OneDesk tickets

Create OneDesk tickets from new Wufoo form entries

Create OneDesk tickets from new Jotform form entries

Add Office 365 events as OneDesk tasks

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About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

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Triggers

Item Updated

Triggers when an item is updated.

Container Updated

Triggers when a container is updated.

New User/Customer

Triggers when a new user/customer is added.

New Comment

Triggers when there is a new comments on a item or on a container.

New Container

Triggers when a new container is created.

New Item

Triggers when new item is added.

New Timesheet

Triggers when a new timesheet is created.

Searches

Find Item

Lookup existing items.

Optionally, create one if none are found.

Find Container

Find an existing container.

Optionally, create one if none are found.

Actions

Create Comment

Creates a new comment on an existing item.

Create User/Customer

Creates a user or a customer.

Create Container

Creates a container.

Create Item

Creates an item.

Update Item

Updates certain properties (title, description, priority, etc.) of an item.

What are Triggers, Searches, & Actions?

Triggers, Searches and Actions are the building blocks that power your integrations. Triggers watch for events in your apps, then kick off a sequence of Searches and Actions. Searches look up existing data, and Actions create new items. These combos—called "Zaps"—complete your tasks automatically.

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Tip Multi-Step Zaps

Try using one Trigger to send multiple Searches and Actions into motion. Multi-Step Zaps help your apps work in harmony.

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What's a Zap?

A Zap is a connection between two apps made of a trigger and an action. Whenever the trigger event happens, Zapier will automatically make the action event happen for you!