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Add new tickets in OneDesk as tickets in Zendesk
It can be tricky to align your team when working across different apps. Use this automation to make it simple. After you set it up, new OneDesk tickets will be added to Zendesk as tickets. That way, your team will know what to tackle next without skipping a beat.
How this OneDesk to Zendesk integration works:
- A new ticket is created in your OneDesk account.
- Zapier creates a new ticket in Zendesk.
Add new tasks in OneDesk as Trello cards
To sync your different teams you need to make sure they are working on the same data. This Zap makes by connecting OneDesk items to Trello cards. Whenever a new Item is created in your OneDesk account, automatically create a new Card in your Trello account.
How this OneDesk-Trello integration works:
- Someone creates a new Item in OneDesk.
- Zapier creates a new card in your Trello account.
Add new invoices to FreshBooks from new OneDesk timesheets
Using FreshBooks to manage your accounting? Don't log into both apps to check the working hours for your staff. This Zapier integration keeps things simple by by automatically creating an invoice in your FreshBooks account whenever a new timesheet is created in your OneDesk account. It's an easy way to simplify your accounting.
How this OneDesk to Freshbooks integration works:
- Someone creates a timesheet in your OneDesk account
- Zapier creates a new invoice in FreshBooks
Create new QuickBooks invoices from new OneDesk timesheets
If your accounting team relies on Quickbooks, they don't want to have to log into different applications to check the working hours for your staff. This integration helps with that by automatically creating an invoice in QuickBooks whenever a new timesheet is created in OneDesk. That way, your team can track time the way they're used to, and your accounting team can get updated automatically.
Note: Please make sure the Timesheet assignee's emails in OneDesk matches your existing customer email records in QuickBooks.
How this OneDesk-QuickBooks integration works:
- A new timesheet is created in OneDesk
- Zapier creates a new invoice in QuickBooks
Add new tweets that mention me as new tickets in my OneDesk account.
Whenever you are mentioned on Twitter, it would be nice if you could capture that in your help desk. That way you make sure you see everything, it is responded to in a timely manner, and you have a permanent record of what was said. Additionally with OneDesk, you can easily create an issue or task out of the tweet, to make sure action is taken and the problem is resolved.
How this Twitter to OneDesk integration works:
- Someone tweets your handle on twitter (or a hashtag)
- Zapier creates a new ticket in OneDesk
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Launched on Zapier March 24, 2017
Zapier combines Triggers (like "Item Updated") and Actions (like "Create Project") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following OneDesk Triggers, Searches, and Actions are supported by Zapier:
Triggers when an item is updated.
Triggers when a new project is created.
Triggers when new item is added.
Triggers when a project is updated.
Triggers when there is a new message on an item or a project in a public conversation.
Triggers when a new user/customer is added.
Triggers when a new timesheet is created.
Creates a project.
Creates an item.
Creates a user or a customer.
Creates a new message on an existing item or project.
Updates certain properties (title, description, priority, etc.) of an item.