OneDesk Integrations

To get different teams working together you need to connect the software they use. Get your team using OneDesk connected to those using JIRA with this integration. Whenever a new task is created in your OneDesk account, automatically create a task in your JIRA account.

How this OneDesk to JIRA integration works:

1. Someone creates a task in your OneDesk account.
2. Zapier creates a new Task in JIRA

Apps involved:

• OneDesk
• JIRA

*Note: You will need to map the properties from OneDesk to JIRA. For example: map the name of the OneDesk items to the summary of the JIRA issue.

Keeping your different teams on page across different systems can be challenging. Let this Zapier integration help you achieve that by automatically creating items in your OneDesk account, when new issues are created in your JIRA account.

How this JIRA to OneDesk integration works:

1. Someone creates an issue in your JIRA account.
2. Zapier creates a new Task in OneDesk.

Apps involved:

• JIRA
• OneDesk

*Notes: You will need to map the properties from JIRA to OneDesk. For example: map the summary of the JIRA item to the name of the OneDesk task.

Your support agents need to share their support tickets, so that they can be taken into consideration by the product or services teams. With this integration, support agents working in Zendesk can easily push their tickets to OneDesk where they can be worked on by product and project managers. Whenever a new Task is created in your Zendesk account, automatically create a Ticket in your OneDesk account.

How this Zendesk to OneDesk integration works:

1. Someone creates a Task in your Zendesk account.
2. Zapier creates a new Ticket in OneDesk.

Apps involved:

• Zendesk
• OneDesk

If you have salespeople or support agents working in Salesforce, they will need to share their cases with the engineering and product management teams. This integration makes it simple. Whenever a new case is created in your Salesforce account, automatically create an Item in your OneDesk account.

How this Salesforce to OneDesk integration works:

1. Someone creates a new case in your Salesforce account.
2. Zapier creates a new Item in OneDesk.

Apps involved:

• Salesforce
• OneDesk

Do you want to keep your salespeople connected to what is going on in the rest of the organization. This integration makes it a lot easier. With this zap enabled, whenever a new item is created in your OneDesk account it automatically creates a new case in your Salesforce account. Salespeople are kept in the loop without having to log out of their familiar SFDC environment.

How this OneDesk to Salesforce integration works:

1. Someone creates a new Item in OneDesk.
2. Zapier creates a new case in your Salesforce account.

Apps involved:

• OneDesk
• Salesforce

This serves to close the loop between your product managers and engineers. New work items created in Visual Studio Online, can be automatically synced to your OneDesk account, to keep everyone in the loop, thus avoiding excessive status meetings, and emailed questions. Whenever a new work item is created in your VSO account, automatically create an item in your OneDesk account.

How this VSO to OneDesk integration works:

1. Someone creates a new work item in your VSO account.
2. Zapier creates a new item in OneDesk.

Apps involved:

• Visual Studio Online
• OneDesk

If Salesforce is where your customer contact list is maintained, you need to make sure it is as complete as possible. With this integration, you can automatically push new contacts to Salesforce whenever a new user/customer is created in your OneDesk account. Salespeople can then be assigned to them, and schedule follow-ups. Don't let a potential sale fall through the cracks.

How this OneDesk to Salesforce integration works:

1. Someone creates a new user/customer in OneDesk.
2. Zapier creates a new contact in your Salesforce account.

Apps involved:

• OneDesk
• Salesforce

If you rely on your Office 365 calendar to keep track of your events, you don't want to have to log into different applications to see your complete schedule. This integration helps with that by automatically creating an event in your Office 365 account whenever a new task is created in your OneDesk account. That way, you'll see everything you need to do along with all of your appointments in your calendar.

Note: This integration only works with Office 365 for Business or Enterprise accounts.

How this OneDesk to Office 365 integration works:

1. Someone creates a task in your OneDesk account
2. Zapier creates a new event in Office 36

Apps involved:

• OneDesk
• Office 365

Coordinating teams across different platforms can make it difficult to keep up with progress and action items. Set up this integration, and Zapier can help with that. Once it's active, whenever a new item is created in your OneDesk account we'll also create a new work item in Visual Studio Online so folks can find the information they need on either platform.

How this OneDesk-Visual Studio Online integration works:

1. Someone creates a new item in OneDesk
2. Zapier creates a new item in Visual Studio Online

Apps involved:

• OneDesk
• Visual Studio Online

Do you want a quick way to log issues, create tasks, or open tickets on-the-fly? This integration makes it easier than ever by allowing you to create them without ever leaving your slack environment. It's as easy as posting a message. Whenever a new message is posted to a channel in your Slack account, an item is automatically created in your OneDesk account.

How this Slack to OneDesk integration works:

1. Someone posts a new message in your Slack account.
2. Zapier creates a new item in OneDesk.

Apps involved:

• Slack
• OneDesk

Making communication easy is key to keeping everyone in the loop, and connecting Slack to OneDesk enables this. Now you can get messages in Slack whenever an service agent or customer posts a comment in OneDesk. This integration automatically creates a message in your Slack account whenever a new comment is posted to an item in your OneDesk account,.

How this OneDesk to Slack integration works:

1. Someone posts a new comment in your OneDesk account.
2. Zapier creates a new message in your Slack account.

Apps involved:

• OneDesk
• Slack

Whenever a new issue is created in your GitHub repository, automatically create a new task in your OneDesk account, in the corresponding project.

How this GitHub-OneDesk integration works:

1. Someone creates a new issue in GitHub
2. Zapier creates a new task in your OneDesk account.

Apps involved:

• GitHub
• OneDesk

Want to be able to keep track of your customers' problems from both Freshdesk and OneDesk? Let this Zapier integration help. Set it up, and it will automatically create new tickets in your OneDesk account whenever new ticket are created in your Freshdesk account.

How this Freshdesk to OneDesk integration works:

1. Someone creates a ticket in your Freshdesk account
2. Zapier creates a new Ticket in OneDesk

Apps involved:

• Freshdesk
• OneDesk

Keeping your different teams on the same page across different systems can be challenging. Let this Zapier integration help you achieve that by automatically creating tickets in your Freshdesk account whenever new tickets are created in your OneDesk account. It'll keep your data in both apps so you can keep working, wherever you are.

How this OneDesk to Freshdesk integration works:

1. Someone creates a ticket in your OneDesk account
2. Zapier creates a new ticket in Freshdesk

Apps involved:

• OneDesk
• Freshdesk

If Wufoo is where your customers submit their requests, you need to make sure the data is stored properly and well handled. With this integration, you can automatically push new form submissions from Wufoo to OneDesk. It's the easiest way to make new OneDesk tickets with the form that's already on your site.

How this Wufoo to OneDesk integration works:

1. Someone submits a new form in Wufoo
2. Zapier creates a new contact in your OneDesk account

Apps involved:

• Wufoo
• OneDesk

Have a Jotform on your site to gather questions and complaints from your customers? Zapier can make sure you can easily respond to every request with this OneDesk integration. Set it up, and whenever someone fills out your form, Zapier will turn it into a OneDesk ticket so you can respond to them along with your other messages.

How this Jotform to OneDesk integration works:

1. Someone submits a new form in Jotform
2. Zapier creates a new item in your OneDesk account

Apps involved:

• Jotform
• OneDesk

Make sure you never forget an event with this Office 365 and OneDesk integration. Set it up, and whenever you add a new event to your Office 365 calendar, Zapier will automatically add it to OneDesk so you can check it off along with the rest of your tasks.

Note: This integration only works with Office 365 for Business or Enterprise accounts.

How this Office 365 to OneDesk integration works:

1. Someone creates an event in Office 365 account
2. Zapier creates a new task in your OneDesk

Apps involved:

• Office 365
• OneDesk