OneDesk + Zendesk

Add new tickets in OneDesk as tickets in Zendesk

It can be tricky to align your team when working across different apps. Use this automation to make it simple. After you set it up, new OneDesk tickets will be added to Zendesk as tickets. That way, your team will know what to tackle next without skipping a beat.

When this happens...
New Item
Triggers when new item is added.
TriggerScheduled
automatically do this!
Create Ticket
Create a new ticket.
ActionWrite

Try this template

Supported triggers and actions

What does this mean?

Project Updated
Triggers when a project is updated.
Trigger
Scheduled
Item Updated
Triggers when an item is updated.
Trigger
Scheduled
New Public Message
Triggers when there is a new message on an item or a project in a public conversation.
Trigger
Scheduled
New Project
Triggers when a new project is created.
Trigger
Scheduled
New User/Customer
Triggers when a new user/customer is added.
Trigger
Scheduled

New Item
Triggers when new item is added.
Trigger
Scheduled
New Timesheet
Triggers when a new timesheet is created.
Trigger
Scheduled

Create Message
Creates a new message on an existing item or project.
Action
Write

OneDesk
Creates a project.
Scheduled
Action
OneDesk
Creates an item.
Scheduled
Action
OneDesk
Creates a user or a customer.
Scheduled
Action
OneDesk
Updates certain properties (title, description, priority, etc.) of an item.
Scheduled
Action
OneDesk
Find an existing project.
Scheduled
Action
OneDesk
Lookup existing items.
Scheduled
Action
OneDesk
Find or Create Project
Scheduled
Action
OneDesk
Find or Create Item
Scheduled
Action
Zendesk
Triggers when a new group is created.
Scheduled
Trigger
Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.