Your support agents need to share their support tickets, so that they can be taken into consideration by the product or services teams. With this integration, support agents working in Zendesk can easily push their tickets to OneDesk where they can be worked on by product and project managers. Whenever a new Task is created in your Zendesk account, automatically create a Ticket in your OneDesk account.
How this Zendesk to OneDesk integration works:
- Someone creates a Task in your Zendesk account.
- Zapier creates a new Ticket in OneDesk.
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Add new tickets in OneDesk as tickets in Zendesk
It can be tricky to align your team when working across different apps. Use this automation to make it simple. After you set it up, new OneDesk tickets will be added to Zendesk as tickets. That way, your team will know what to tackle next without skipping a beat.
How this OneDesk to Zendesk integration works:
- A new ticket is created in your OneDesk account.
- Zapier creates a new ticket in Zendesk.
It's easy to connect OneDesk + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.
Triggers when an item is updated.
Creates a user or a customer.
Triggers when a new project is created.
Creates a project.
Triggers when new item is added.
Creates an item.
Triggers when a new user is created.
Attach a file to an existing ticket.
Triggers when a new ticket is added to a view.
Create a new user.