Connect monday.com and Zoho Desk to unlock the power of automation

To set up triggers for ticket updates in Zoho Desk and have them reflected in monday.com, we will use specific actions such as creating or updating an item. The trigger should be configured to detect changes in Zoho Desk, and the corresponding action will update the relevant field in your monday.com item, keeping both systems synchronized.

Yes, you can automate the process of creating tasks in monday.com when a new ticket is created in Zoho Desk. By setting the new ticket creation as a trigger, an automatic action can generate a corresponding task item within your chosen board on monday.com.

To ensure priority changes made on tickets in Zoho Desk are updated on items in monday.com, configure triggers based on priority change events. Upon detecting such a trigger, our system will execute an action that updates the item's priority field within your monday.com board.

Upon closing a deal on monday.com, automated actions can be triggered such as updating status or closing related support tickets within Zoho Desk. These actions help streamline follow-up processes and ensure customer records are consistently managed across platforms.

Yes, customized fields from Zoho Desk can be mapped to corresponding fields on your monday.com boards. During setup, you'll define how each field corresponds between systems ensuring all relevant data is accurately captured and displayed.

While many event triggers are supported between the two platforms, there might be some limitations based on specific custom API calls or complex workflows requiring manual intervention. We recommend reviewing available triggers during setup to understand any constraints you may need to plan around.

Should any errors occur during integration between monday.com and Zoho Desk, identify them through our error reports available via the dashboard. You may need to check configurations or API keys for discrepancies and re-run affected integrations once resolved.