Microsoft Teams + ServiceBell

Microsoft Teams + ServiceBell integrations

Get Microsoft Teams notifications for new visitor dials in ServiceBell

When a visitor to your site requests a video call, a message will be sent to a Microsoft Teams channel with links to view the session and answer the call.

When this happens...
Visitor DialsTriggers when a visitor requests help through the ServiceBell widget.
TriggerInstant
automatically do this!
Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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More things you can do with ServiceBell and Microsoft Teams

Discover other triggers and actions you can use with ServiceBell and Microsoft Teams

Alerts
Triggers when a ServiceBell alert is sent.
Trigger
Instant
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Calendar Event Created
Triggers when a new Calendar Event is created.
Trigger
Instant
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Visitor Dials
Triggers when a visitor requests help through the ServiceBell widget.
Trigger
Instant
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- Phone Number
  Required
- Email
- First Name
- Last Name
- Timezone
- Custom Metadata
Action
Write
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
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New Chat
Triggers when a new chat is created.
Trigger
Polling
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- Team
  Required
- Channel
  Required
Trigger
Polling
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- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

Calendar Event Canceled
Triggers when a Calendar Event is canceled.
Trigger
Instant
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Calendar Event Created or Updated
Triggers when a Calendar Event is created or updated.
Trigger
Instant
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Visitor Email Added
Triggers when an email address is collected for a Visitor and added to their custom metadata.
Trigger
Instant
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- Team
  Required
Trigger
Polling
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- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

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About ServiceBell

ServiceBell helps you win more customers and create better support experiences with live video chat, screen takeover, and user monitoring – directly on your website.

HelpHelp

Related categories

Customer Support

Related Zap Templates

Send Microsoft Teams messages for new ServiceBell alerts

Related Zap Templates

Send Microsoft Teams messages for new ServiceBell alerts