Mavenoid + Microsoft Teams

Get Microsoft Teams notifications for new completed conversations in Mavenoid

If you'd like to give a heads up to your customer support team when someone completes a new self-service and/or live support conversation with Mavenoid, set up this Zapier integration to send them a channel message on Microsoft Teams. They will get all the conversation details, including customer information and a full conversation transcript.

When this happens...
Session Transcript Ready
Triggers when a transcript is created for a completed session.
TriggerInstant
automatically do this!
Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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Supported triggers and actions

What does this mean?

New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Session Transcript Ready
Triggers when a transcript is created for a completed session.
Trigger
Instant
Create Conversation Link
Creates a unique invitation leading the customer to self-service and/or live support session in Mavenoid. Optionally, can text the invitation to the customer via SMS.
Action
Write
New Channel
Triggers when a new channel is created within a team.
Trigger
Scheduled
New Channel Mention
Triggers when a member or highlight word is mentioned in a channel. Requires installation of the
Trigger
Scheduled

New Chat Message
Triggers when a new message is received in a chat.
Trigger
Scheduled
New Chat
Triggers when a new chat is created.
Trigger
Scheduled

New Team Member
Triggers when a new member is added to a team. Requires installation of the
Trigger
Scheduled

Microsoft Teams
Triggers when a new message is posted in a channel. Requires installation of the
Scheduled
Trigger
Microsoft Teams
Creates a new channel within a team. Requires installation of the
Scheduled
Action
Microsoft Teams
Sends a message to a channel. Requires installation of the
Scheduled
Action
Microsoft Teams
Sends a message in an existing chat.
Scheduled
Action

About Mavenoid

Mavenoid combines self-service and live support in one, so companies can effortlessly support their customers in every step. From installing, to using, to troubleshooting their products.

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn more