Enter email address of customer to be added.

Enter custom field name that will be added as new field.

Enter value for custom field you mentioned above.

Note: To find conversation ID open the conversation by clicking on it, You will see the URL in address bar like below for example. <br/>
`http://example.ladesk.com/agent/index.php#Conversation;{"id":"7dfds89m"}` <br/>
From that URL you will need to copy the last part here which is <a href="#">7dfds89m</a> and paste it here.

Note: To find conversation ID open the conversation by clicking on it, You will see the URL in address bar like below for example. <br/>
`http://example.ladesk.com/agent/index.php#Conversation;{"id":"7dfds89m"}`<br/>
From that URL you will need to copy the last part here which is <a href="#">7dfds89m</a> and paste it here.

Conversation status. (Possible values: A - Ansewered, R - Resolved, C - Open).

Ticket creator identifier - can be userid or email of an existing agent or customer.

Enter Recipient name in format "Firstname Lastname".

Enter another recipients emails separated by comma.

Status of created conversation. If not set, conversation status will be "N" - new.

Enter Mail message id. If specified, all reply emails which will have given mail message id in in-reply-to header will be assigned to this conversation.

Set this to Y is the message text is formatted in html.

Agent identifier. Could be mail or userid. If not set, user "System" will be used.

Message type. (Possible values: M - Message, N - Note).

Disables sending mail to customer. Can be used when mail was already sent by an external system (Possible values: Y - Yes, N - No).

Set this to Y is the message text is formatted in html (Possible values: Y - Yes, N - No).

Enter name of the custom field to be deleted.

Custom field name to be deleted from conversation. If not specified, all fields will be deleted from conversation.

Enter Customer name in format "Firstname Lastname".

Gender (Possible values: M - Male, F - Female).

Role (Possible values: V - Visitor, R - Registered visitor).

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more

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