Helpy Pro + Jira Software Server

Create Jira Software Server issues from new Helpy Pro tickets

This integration creates Jira Software Server issues from new Helpy Pro tickets.

When this happens...
New Ticket Created
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Create Issue
Create a new issue, select your own project and issue type.
ActionWrite

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Supported triggers and actions

What does this mean?

Agent Replies to Ticket
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
New Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
Try It
Ticket Assigned to an Agent
Triggers when a ticket has been assigned to any agent.
Trigger
Instant
Try It
- Reply BodyRequired
- Ticket IDRequired
- User IDRequired
- Reply TypeRequired
Action
Write
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write

- User IDRequired
- Name
- Email Address
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write
- Email Address
- ID
- Full Name
Action
Search

- ProjectRequired
Trigger
Scheduled
Try It
New Issue Type
Triggers when you add a new issue type.
Trigger
Scheduled
Try It
New Project
Triggers when a project is added.
Trigger
Scheduled
Try It
- IssueRequired
- UserRequired
Action
Write
- Format Info
- ProjectRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- KeywordRequired
Action
Search

Customer Replies to a Ticket
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
New User Created
Triggers when a new user is created.
Trigger
Scheduled
Try It
- TagRequired
Trigger
Instant
Try It
- Ticket SubjectRequired
- TIcket BodyRequired
- Email AddressRequired
- Full NameRequired
- Team Group
- Tags
- Channel
- CC
- BCC
Action
Write
- TIcket IDRequired
- TagRequired
Action
Write
- TIcket Number ID
- Email Address
- Subject
Action
Search
- Email Address
- ID
- Full Name
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Search or write
- JqlRequired
Trigger
Scheduled
Try It
New Priority
Triggers when you add a new priority.
Trigger
Scheduled
Try It
- ProjectRequired
Trigger
Scheduled
Try It
- Issue ID or KeyRequired
- FileRequired
Action
Write
- Issue KeyRequired
Action
Write
- Key
- Summary
Action
Search

About Helpy Pro

Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.

Related categories

Customer Support

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

Help

Related categories

Project Management

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PRODUCTS

CAPABILITIES

By team

Helpy Pro + Jira Software Server

Create Jira Software Server issues from new Helpy Pro tickets

Agent Replies to Ticket

New Ticket Created

Ticket Assigned to an Agent

Create Reply to Ticket

Ticket IDRequired

User IDRequired

Reply TypeRequired

Create User

NameRequired

Email AddressRequired

Password

Account Number

Home Phone

Work Phone

Cell Phone

Company

Street

City

State

Postal Code

Priority

Notes

Update User

User IDRequired

Name

Email Address

Password

Account Number

Home Phone

Work Phone

Cell Phone

Company

Street

City

State

Postal Code

Priority

Notes

Find User

Email Address

ID

Full Name

New Issue

ProjectRequired

New Issue Type

New Project

Add Watcher to Issue

IssueRequired

UserRequired

Create Issue

Format Info

ProjectRequired

API Request (Beta)

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find User

KeywordRequired

Customer Replies to a Ticket

New User Created

Ticket Tagged With

TagRequired

Create Ticket

Ticket SubjectRequired

TIcket BodyRequired

Email AddressRequired

Full NameRequired

Team Group

Tags

Channel

CC

BCC