Help Scout + Twilio
Create Help Scout conversations from new Twilio sms messages
Efficiently manage incoming SMS messages from Twilio by creating new Help Scout conversations for each one. This workflow streamlines your customer support process by automatically converting text messages into Help Scout conversations, saving you time and ensuring that no customer query goes unanswered. Stay on top of your communication and deliver seamless customer service with this automation.
Efficiently manage incoming SMS messages from Twilio by creating new Help Scout conversations for each one. This workflow streamlines your customer support process by automatically converting text messages into Help Scout conversations, saving you time and ensuring that no customer query goes unanswered. Stay on top of your communication and deliver seamless customer service with this automation.
- When this happens...New SMS
Triggered when an SMS is sent to your Twilio number.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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New Phone Number
Triggered when you add a new phone number.
Try ItNew Recording
Triggered when a new recording is available on your account.
Try ItNew Transcription
Triggered when a new transcription is available on your account.
Try ItFrom NumberRequired
Alphanumeric Sender ID
To NumberRequired
MessageRequired
Media Url
Send Large Messages?
