GitHub + Zendesk + IdeaLift
Convert newly tagged Zendesk tickets to GitHub issues with AI and IdeaLift
Transform support tickets into actionable feature requests. When a new ticket is tagged "feature-request" in Zendesk, IdeaLift creates a formatted GitHub issue.
Transform support tickets into actionable feature requests. When a new ticket is tagged "feature-request" in Zendesk, IdeaLift creates a formatted GitHub issue.
- When this happens...
New Tag Added to TicketTriggers when a new tag is added to a ticket.
TriggerPollingZapier checks for new data every 15 min on the Free plan - automatically do this...
Normalize IdeaNormalizes raw text into a structured idea using AI. Extracts title, summary, category, and key points automatically.
ActionWriteCreate a new record or update an existing record in your app. - then do this!
Create IssueTriggers when a new issue is created in a specific repo.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Idea
Triggers when a new idea is captured in IdeaLift.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Source TextRequired
Source PlatformRequired
Source URL
Source Author
Source Channel
Create Issue in Destination?
Destination
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Which types of issues should this trigger on?
Organization
Repo
Label
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Repository
Triggers when a new repository is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew Team
Triggers when you are added to a team.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planRepoRequired
IssueRequired
LabelsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepositoryRequired
Branch NameRequired
Source Branch/SHARequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepoRequired
Branch NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepoRequired
TitleRequired
Body
Assignee
Milestone
Labels
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Emoji
Status Message
Expires At
Limited Availability
Organization Name
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepoRequired
IssueRequired
Title
Body
Assignee
Milestone
Labels
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepositoryRequired
Branch Name
ActionThis is an event a Zap performs.SearchFind existing data in your appNameRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appRepoRequired
StateRequired
Search byRequired
Search valueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appName (Login)
ActionThis is an event a Zap performs.SearchFind existing data in your appRepoRequired
StateRequired
Search byRequired
Search valueRequired
TitleRequired
Body
HeadRequired
BaseRequired
Instant Merge
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Comment format
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundTitleRequired
Summary
Source
URL
Author Name
Author Identifier
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho is requested to review?
Repo
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planRepoRequired
BodyRequired
Issue or Pull requestRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepositoryRequired
File PathRequired
Commit MessageRequired
File ContentRequired
File SHA (for updates)
Branch
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Gist FilenameRequired
Content of the GistRequired
Description
Make Gist Public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepoRequired
TitleRequired
Body
HeadRequired
BaseRequired
Instant Merge
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepoRequired
Pull RequestRequired
Comment
ActionRequired
Commit SHA
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.RepoRequired
Pull RequestRequired
Title
Body
State
Base
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Organization NameRequired
User Name (Login)Required
ActionThis is an event a Zap performs.SearchFind existing data in your appOrganization or User Name
Repository NameRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appRepoRequired
StateRequired
Search byRequired
Search valueRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appRepoRequired
StateRequired
Search byRequired
Search valueRequired
TitleRequired
Body
Assignee
Milestone
Labels
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
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