FuseDesk + Jira Software Cloud + Filter by Zapier

FuseDesk + Jira Software Cloud integrations

Create FuseDesk cases when new bug tickets in Jira are resolved

When a new bug Issue in Jira is marked as done/resolved, this automation will create a case in FuseDesk to notify your affected customers.

When this happens...
Updated IssueTriggers when an existing issue is updated.
TriggerPolling
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create FuseDesk CaseCreate a new FuseDesk Case
ActionWrite

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Discover other triggers and actions you can use with Jira Software Cloud, Filter by Zapier, and more

- Project
- Status
Trigger
Polling
Try It
- Project
  Required
- Status
- Assignee
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- Issue
  Required
- Form action
  Required
- Submit form
  Required
Action
Write
- Issue
  Required
- User
Action
Write

- Format_info
- Project
  Required
- Issue Type
  Required
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write

- Format_info
- Issue
  Required
- Status
Action
Write
- Attachment ID
  Required
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQL
  Required
- Fields
- Max results
Action
Search
- Filter Name
- Owner Name
Action
Search
- Board
  Required
- Sprint
  Required
Action
Search
- Summary
- Key
- Fields
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Search or write
Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
Try It
Case Updated
Triggers when an existing FuseDesk case is updated.
Trigger
Instant
Try It
Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
Try It
Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
Try It
- Case Number
  Required
- Case Status
- Rep
- Department
- CRM Contact Id
- Summary
- Details
Action
Write
- Contact ID
  Required
- Updated First Name
- Updated Last Name
- Updated Primary Email Address
- Updated Secondary Email Address
- Updated Primary Phone Number
- Updated Secondary Phone Number
- Updated Website
- Updated Company Name
- Updated Time Zone
- Update Street Address, Line 1
- Update Street Address, Line 2
- Updated City
- Updated State / Region
- Updated Postal Code
- Updated Country
Action
Write
- Quick Search Text
  Required
Action
Search
- Quick Search Text
  Required
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write

- JQL
- Order_by
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Issue
  Required
- Time Spent
  Required
- Work Description
- Started Date
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Name
  Required
Action
Search
- Filter
  Required
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by Parameter
  Required
Action
Search
- Keyword
  Required
Action
Search
- Only continue if...
  Required
Action
Filter
Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
Try It
Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
Try It
Department Added
Triggers when a Department is Added.
Trigger
Instant
Try It
- Case Summary
  Required
- Case Details
  Required
- Opened By
  Required
- Department
  Required
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
- Opened By
- Case Number
- Case ID
Action
Search
- Rep User ID
  Required
Action
Search

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

HelpHelp

Related categories

Customer Support

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

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