Freshservice + Simplesat
Create tickets in FreshService for new Simplesat feedback
Close the loop with customer satisfaction feedback by creating new tickets in FreshService after receiving new Simplesat CSAT or NPS ratings.
Close the loop with customer satisfaction feedback by creating new tickets in FreshService after receiving new Simplesat CSAT or NPS ratings.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this!Create Ticket
Create a ticket in Freshservice for your domain.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try It
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Related categories
About Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
