Freshdesk + SMS Masivos

Send WhatsApp messages via SMS Masivos for new tickets in Freshdesk

Do teammates need notifications for new Freshdesk tickets? Once you subscribe to our multichannel service, with this integration you'll keep updated anywhere you go by automatically sending WhatsApp messages to the number of your choice for every new ticket your receive on Freshdesk.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send SMS
Send a SMS to your contacts.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
Update Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
- Contact List NameRequired
- Contact List Description
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
Action
Write
- Loyalty CardRequired
- Cashier or ManagerRequired
- Customer's Phone NumberRequired
- Customer's NameRequired
- Customer's Birthdate
Action
Write
- WalletRequired
- Customer's Phone NumberRequired
- Cashier or ManagerRequired
- Type of TransactionRequired
- Ticket
Action
Write
- Contact ListRequired
Action
Write
- Campaign Name
- NumberRequired
- MessageRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
- Contact ListRequired
- NumberRequired
- Name
- Email
- Language
Action
Write
- WalletRequired
- Cashier or ManagerRequired
- Customer's Phone NumberRequired
- Customer's NameRequired
- Customer's Birthdate
Action
Write
- Loyalty CardRequired
- Customer's Phone NumberRequired
- Cashier or ManagerRequired
- Transaction's Amount
- Ticket
Action
Write
- Contact ListRequired
- NumberRequired
- Email
Action
Write
- WalletRequired
- Type of TransactionRequired
- Transaction's AmountRequired
- Cashier or ManagerRequired
- Customer's Phone NumberRequired
Action
Write
- Instance IdRequired
- Type of messageRequired
- NumberRequired
- MessageRequired
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About SMS Masivos

SMS Masivos is a leading platform for sending bulk SMS messages towards all Latin American countries.

Related categories

Phone & SMS

PRODUCTS

CAPABILITIES

By team

Freshdesk + SMS Masivos

Send WhatsApp messages via SMS Masivos for new tickets in Freshdesk

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

Update Contact

Add Contact List

Contact List NameRequired

Contact List Description

Custom Field 1

Custom Field 2

Custom Field 3

Custom Field 4

Add Customer (Loyalty Card)

Loyalty CardRequired

Cashier or ManagerRequired

Customer's Phone NumberRequired

Customer's NameRequired

Customer's Birthdate

Create Sale (Wallet)

WalletRequired

Customer's Phone NumberRequired

Cashier or ManagerRequired

Type of TransactionRequired

Ticket

Delete Contact List

Contact ListRequired

Send SMS

Campaign Name

NumberRequired

MessageRequired

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky

Locked

Create Contact

NameRequired

EmailRequired