Freshdesk + SMS Masivos

Freshdesk + SMS Masivos integrations

Add new contacts to SMS Masivos from new tickets in Freshdesk

With this integration Freshdesk-SMS Masivos, add a new contact to your SMS Masivos contact list with your new ticket's data every time you have a new ticket in Freshdesk. Get all the necessary information to increase your database!

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Add ContactAdd contact to an existing contact list.
ActionWrite

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More things you can do with Freshdesk and SMS Masivos

Discover other triggers and actions you can use with Freshdesk and SMS Masivos

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Contact
Triggers when a new contact is created.
Trigger
Instant
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- Contact List
  Required
- Number
  Required
- Name
- Email
- Language
Action
Write
- Wallet
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
- Customer's Name
  Required
- Customer's Birthdate
Action
Write
- Loyalty Card
  Required
- Customer's Phone Number
  Required
- Cashier or Manager
  Required
- Transaction's Amount
- Ticket
Action
Write
- Contact List
  Required
- Number
  Required
- Email
Action
Write
- Wallet
  Required
- Type of Transaction
  Required
- Transaction's Amount
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
Action
Write
- Instance Id
  Required
- Type of message
  Required
- Number
  Required
- Message
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
Update Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
- Contact List Name
  Required
- Contact List Description
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
Action
Write
- Loyalty Card
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
- Customer's Name
  Required
- Customer's Birthdate
Action
Write
- Wallet
  Required
- Customer's Phone Number
  Required
- Cashier or Manager
  Required
- Type of Transaction
  Required
- Ticket
Action
Write
- Contact List
  Required
Action
Write
- Campaign Name
- Number
  Required
- Message
  Required
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About SMS Masivos

SMS Masivos is a leading platform for sending bulk SMS messages towards all Latin American countries.

HelpHelp

Related categories

Phone & SMS

Related Zap Templates

Send SMS messages for new tickets in Freshdesk

Send WhatsApp messages via SMS Masivos for new tickets in Freshdesk