Freshdesk + Samepage

Freshdesk + Samepage integrations

Get notified of Freshdesk ticket status updates in Samepage

Want to stay on top of your support team's progress without constantly logging in to Freshdesk? Get ticket status updates automatically in Samepage using this Zapier workflow. Whenever there's a change to a ticket in Freshdesk, you'll get notified in a Samepage team chat of your choice. Easily monitor the status of tickets without ever leaving Samepage.

When this happens...
Update TicketTriggers when a Ticket is updated.
TriggerInstant
automatically do this!
[Old Samepage] Post Team Chat MessagePosts a new chat message to a specific team.
ActionWrite

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More things you can do with Freshdesk and Samepage

Discover other triggers and actions you can use with Freshdesk and Samepage

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Folder
  Required
- Discussion Name
  Required
- First Chat Message
Action
Write
- Parent Folder
- Folder Name
  Required
- Folder Full Editors
- Folder Writers
- Folder Readers
Action
Write
- Folder
  Required
- Agenda
  Required
- Task Name
  Required
- Task Details
- Assignee
- Due Date
- Due on a Day
- Color
Action
Write
- Folder
  Required
- Chat
  Required
- Message
  Required
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team, Sub-Team or Group-Chat
  Required
- Message
  Required
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team or Sub-Team
  Required
- Task Name
  Required
- Task Details
- Assignee
- Due Date
- Color
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Folder
  Required
- Agenda
  Required
- Event Name
  Required
- Start Date
  Required
- End Date
  Required
- All Day Event
- Event Details
- Attendees
- Trigger Auto Call
- Color
Action
Write
- Folder
  Required
- Page Name
  Required
- Page Content
  Required
- Chat Message
Action
Write
- Team or Sub-Team
  Required
- Page Name
  Required
- Message
  Required
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Parent Team
- Team Name
  Required
- Team Privacy
  Required
- Team Members
- Team Owners
Action
Write
- Team or Sub-Team
  Required
- Parent Folder
- Page Content
  Required
- Chat Message
- Page Name
  Required
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Samepage

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.

HelpHelp

Related categories

Team Chat

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