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Freshdesk + LeadSquared

Add activities to leads in LeadSquared for Freshdesk ticket updates

Want to capture the details of your Freshdesk ticket updates as activities against the corresponding leads in LeadSquared? Let Zapier help! Once set up, this integration posts an activity to the corresponding lead in LeadSquared when a ticket is updated in Freshdesk. This allows you to assemble every ticket update made by the corresponding lead at one place (lead details page) in LeadSquared.

Note: The ticket update details are posted based on the email address

How this Freshdesk-LeadSquared integration works

A Freshdesk ticket is updated with new details
Zapier posts an activity to the corresponding lead with the details of the ticket update

What you need

LeadSquared
Freshdesk

When this happens...
Update TicketTriggers when a Ticket is updated.
TriggerInstant
automatically do this!
Create Activity for LeadAdd a custom activity to a lead.
ActionWrite

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More things you can do with Freshdesk and LeadSquared

Discover other triggers and actions you can use with Freshdesk and LeadSquared

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Lead
Triggers when a new lead is created.
Trigger
Instant
Try It
Updated Lead
Triggers when any lead field value changes.
Trigger
Instant
Try It
- From Stage
  Required
- To Stage
  Required
Trigger
Instant
Try It
- Sales Owner Email
  Required
- Product
  Required
- Lead Id
  Required
- Revenue
  Required
- Sales Date
  Required
- Status
  Required
Action
Write
- Owner.
  Required
- Lead Id
  Required
- Subject
  Required
- Description
- Due Date
Action
Write
- Search Key
  Required
- Search Value
  Required
Action
Search
- Schema Name
  Required
- Value
  Required
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Activity Event
  Required
Trigger
Instant
Try It
- Landing Pages
Trigger
Instant
Try It
- Email Address or Lead Id
  Required
- Activity Event
  Required
- Activity Note
- Activity Date Time
Action
Write
Create or Update Lead
Create a new lead or update an existing contact based on email address.
Action
Write
- Activity Id
  Required
Action
Search
- Email Address or Lead Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About LeadSquared

LeadSquared is a marketing automation and CRM solution that helps small to medium-sized businesses drive revenue by aligning their marketing and sales activities. Some key features include: Lead Capture Automation, Landing Pages, Email and Drip Campaigns, Lead & List Management, Tasks & Reminders, API & Connectors and Marketing, Sales and Revenue Analytics.

HelpHelp

Related categories

CRM (Customer Relationship Management)

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