FreeScout + Microsoft Teams

FreeScout + Microsoft Teams integrations

Create a Microsoft Teams message for every new conversation in FreeScout

Stay updated instantly on your team's communication with this workflow. When a new conversation is initiated in FreeScout, a message will be created into your designated Microsoft Teams channel. This workflow takes care of the manual work, enabling your team to respond promptly to customer queries, thereby improving customer service and boosting productivity. Keep your team synced and make every conversation count with seamless bridging between FreeScout and Microsoft Teams.

When this happens...
Conversation CreatedTriggers when a new conversation is created.
TriggerInstant
automatically do this!
Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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More things you can do with FreeScout and Microsoft Teams

Discover other triggers and actions you can use with FreeScout and Microsoft Teams

- Mailbox ID
- Status
- Folder ID
- Assignee User ID
Trigger
Instant
Try It
- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It

- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write

- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

- Type
  Required
- Mailbox
  Required
- Subject
  Required
- ID
- Email
- First Name
- Last Name
- Phone
- Job Title
- Photo URL
- Photo Type
- Address
- Company
- Text
  Required
- Thread Type
  Required
- User ID
- Customer
  Required
- Import Only
Action
Write
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
Try It
New Chat
Triggers when a new chat is created.
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

About FreeScout

FreeScout is the super lightweight free open source helpdesk and shared inbox built with PHP.

HelpHelp

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

Related categories

Microsoft

Team Chat

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