Refound your company for the AI era at ZapConnect 2026. Save your spot →

Famulor + Freshservice

Famulor + Freshservice integrations

Create Freshservice tickets for newly completed Famulor calls

Make completed Famulor calls available to your service desk for follow-up. This template creates a Freshservice ticket containing the call ID and status, so the team can review the original call in Famulor.

Note: Choose the requester email, ticket status, and routing in your Freshservice account during setup.

When this happens...
Call CompletedTriggers when a Famulor call reaches the completed status.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Famulor and Freshservice

Discover other triggers and actions you can use with Famulor and Freshservice

- Assistant ID
Trigger
Polling
Try It
New Campaign
Triggers when a new campaign is created in Famulor.
Trigger
Polling
Try It
New Contact
Triggers when a new contact is added to the Famulor Audience.
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It

- Booking
  Required
Action
Write
- Event Type
  Required
- Start Time
  Required
- Invitee Name
  Required
- Invitee Email
- Invitee Phone
- Notes
- Invitee Time Zone
Action
Write

- Phone Number
- Email
- Name
- Tags
- Custom Fields (JSON)
Action
Write
- Knowledge Base
  Required
- Question
  Required
- Answer
  Required
Action
Write
- Campaign
  Required
Action
Write
- Automation
  Required
- Payload (JSON)
Action
Write
- Campaign
  Required
Action
Write
- Campaign
  Required
- Campaign Name
- Assistant
Action
Write
- Event Type
  Required
- From Date
  Required
- Through Date
  Required
- Time Zone
Action
Search
- Booking
  Required
Action
Search
- Campaign Name
  Required
Action
Search
- Knowledge Base Name
  Required
Action
Search
- Voice Name
  Required
- Language
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Assistant ID
- Direction
Trigger
Polling
Try It
- Campaign
  Required
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It
- Campaign
  Required
- Phone Number
  Required
- Name
- Email
- Custom Fields (JSON)
Action
Write
- Assistant Name
  Required
- Instructions
- First Message
Action
Write
- Campaign Name
  Required
- Assistant
- Time Zone
Action
Write
- Name
  Required
- Description
Action
Write
- Assistant
  Required
- Destination Phone Number
  Required
- Caller Number
- Contact Name
- Contact Email
- Assistant Variables (JSON)
Action
Write
- Booking
  Required
- New Start Time
  Required
Action
Write
- From Number
  Required
- Recipient Phone Number
  Required
- Message
  Required
Action
Write
- Assistant
  Required
- Assistant Name
- Instructions
- First Message
- Active
Action
Write
- Campaign
  Required
- Lead
  Required
- Name
- Phone Number
- Email
- Tags
- Custom Fields (JSON)
Action
Write
- Assistant Name
  Required
Action
Search
- Call
  Required
Action
Search
- Name, Phone, or Email
  Required
Action
Search
- Phone Number
  Required
Action
Search
- Campaign
  Required
Action
Search
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Famulor

Famulor is an AI voice platform for automating calls, contacts, bookings, campaigns, and customer conversations across your workflows.

HelpHelp

Related categories

AI Agents

Beta

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

HelpHelp

Related categories

Server Monitoring