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Facebook Conversions + Zendesk

Trigger new ticket in Zendesk and send other event in Facebook Conversions

Stay on top of your customer support by connecting Zendesk and Facebook Conversions. When a new ticket is created in Zendesk, this workflow will trigger the Send Other Event action in Facebook Conversions. This helps you track customer support interactions for ad optimization and insights, ensuring a seamless experience for both your team and your customers.

Stay on top of your customer support by connecting Zendesk and Facebook Conversions. When a new ticket is created in Zendesk, this workflow will trigger the Send Other Event action in Facebook Conversions. This helps you track customer support interactions for ad optimization and insights, ensuring a seamless experience for both your team and your customers.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Facebook ConversionsFacebook Conversions
    Send Other Event

    Publish other events to Conversions API

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About Facebook Conversions

Facebook’s Conversions lets you send information about important customer events to Facebook Server-Side API directly from your website’s server, CRM or other customer information databases. This information is useful to create powerful ads that yield better conversions.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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