EvaluAgent + Kayako

EvaluAgent + Kayako integrations

Import new conversations from Kayako in to EvaluAgent

Use this integration to import your conversations automatically from Kayako into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.

When this happens...
New ConversationTriggers whenever a new conversation is created.
TriggerInstant
automatically do this!
Import a ContactImports a contact record into EvaluAgent.
ActionWrite

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More things you can do with Kayako and EvaluAgent

Discover other triggers and actions you can use with Kayako and EvaluAgent

New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
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New User
Triggers when a new user account is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
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Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
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- Conversation ID
  Required
- Tags
  Required
Action
Write

- User
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write

- Organization Name
  Required
- Tags
- Email Domains
Action
Write
- Conversation ID
  Required
- Requester
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Subject
Action
Write
- User
  Required
- Tags
- Full Name
- Role
- Organization
- Teams
- Language
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Organization Name
  Required
- Tags
- Email Domains
Action
Search or write
- Contact Date
  Required
- Contact Date Format
  Required
- Contact Reference
  Required
- Link to Record
- User ID
  Required
- Link to EvaluAgent User Record
  Required
- Source
  Required
Action
Write

New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It
New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It
Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
Try It
- Conversation
  Required
- Private Note Contents
  Required
Action
Write
- Organization
  Required
- Tags
  Required
Action
Write
- Requester
  Required
- Mailbox
  Required
- Conversation Subject
  Required
- Message Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Event
  Required
- Email
  Required
- Title
  Required
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Write
- Organization
  Required
- Email Domains
- Organization Name
- Tags
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Requester
  Required
- Conversation Subject
  Required
- Private Note Contents
  Required
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Search or write
- Query
  Required
- Organization
- Full Name
  Required
- Email
  Required
- Role
  Required
- Teams
- Language
Action
Search or write

About EvaluAgent

EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results

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Related categories

Customer Support

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

HelpHelp

Related categories

Customer Support