Dixa + zenloop + Filter by Zapier + Delay by Zapier

Send zenloop email surveys 72 hours after new Dixa conversations are closed

When a new conversation is closed in Dixa, zenloop will send a survey to the requestor under the condition that the conversation still has status "closed."

When this happens...
Status ChangedTriggers when a conversation changes its status between Open, Closed or Follow Up.
TriggerInstant
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this...
Delay ForWaits for a set amount of time before completing your Actions.
ActionWrite
then do this...
Get Conversation by IdSearch a conversation based on CSID
ActionSearch
then do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create Email Survey RecipientCreates a new survey recipient (Email surveys only).
ActionWrite

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- Note
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Tag Removed From Conversation
Triggers when a tag is removed from a conversation
Trigger
Instant
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- Conversation ID
  Required
- Message Text
  Required
- Direction
  Required
Action
Write

- Conversation ID
  Required
- Status
  Required
Action
Write
- Requester ID
  Required
- Direction
  Required
- Email Integration Endpoint
  Required
- Subject
  Required
- Message
  Required
- Language
Action
Write

- End User ID
  Required
- Info
Action
Write
- Action
  Required
- Tag
  Required
- Conversation ID
  Required
Action
Write
- User ID
  Required
- Phone Number
- Email Address
- Display Name
- First Name
- Last Name
- Middle Names
Action
Write
- User ID
  Required
Action
Search
- Conversation ID
  Required
Action
Search
- CSID
  Required
Action
Search
- Search Query
  Required
- Exact Matches only?
  Required
Action
Search
- Email Address
  Required
- Role
  Required
Action
Search
- External ID
  Required
- Name
  Required
- Email
- Phone number
- Avatar URL
- Role
  Required
Action
Search or write
- Phone number
  Required
- Role
  Required
- Name
  Required
- Email
- Avatar URL
- External ID
Action
Search or write
- Time Delayed For (value)
  Required
- Time Delayed For (unit)
  Required
Action
Write
- Date/Time Delayed Until
  Required
- How should we handle dates in the past?
Action
Write
- Email Survey
  Required
- Recipient Email Address
  Required
- First Name
- Last Name
- Properties
Action
Write

- info
Trigger
Instant
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- info
Trigger
Instant
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- info
Trigger
Instant
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- Conversation ID
  Required
- Agent ID
- Message
  Required
Action
Write
- Type
  Required
Action
Write
- User ID
- Caller ID
  Required
- Direction
- Destination queue
Action
Write
- Name
  Required
- Email
- Phone number
- Avatar URL
- External ID
- Role
  Required
Action
Write
- Conversation ID
  Required
- Info
Action
Write
- CSID
  Required
- Queue
  Required
Action
Write
- CSID
  Required
Action
Search
- External ID
  Required
Action
Search
- Conversation ID
  Required
Action
Search
- User Id
  Required
- Role
  Required
Action
Search
- Queue ID
  Required
Action
Search
- Phone number
  Required
- Role
  Required
Action
Search
- Email
  Required
- Role
  Required
- Name
  Required
- Phone number
- Avatar URL
- External ID
Action
Search or write
- Only continue if...
  Required
Action
Filter
- Queue_title
- Zap_step_id
- Time Delayed For (value)
  Required
- Time Delayed For (unit)
  Required
Action
Write
- Survey
  Required
- Comments only
- Score type
Trigger
Instant
Try It

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

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Related categories

Customer Support

About zenloop

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends.

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Related categories

Forms & Surveys

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Zapier Forms

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

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About Delay by Zapier

Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.

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Developer Tools

Zapier