Dixa + Trustpilot + Filter by Zapier

Send Trustpilot invitations for good Dixa CSAT ratings

When a customer rates a Dixa conversation with 4 or 5, this Zap immediately sends a Trustpilot review invitation to the customer. In this way, you target your happy customers to leave a review in Trustpilot based on their recent positive customer service experience.

When this happens...
Customer Satisfaction Rating ReceivedTriggers when a customer rates the conversation with your agent.
TriggerInstant
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create InvitationCreate a new invitation to review your company on Trustpilot.
ActionWrite

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Discover other triggers and actions you can use with Dixa, Filter by Zapier, and more

- Note
Trigger
Instant
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- info
Trigger
Instant
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- info
Trigger
Instant
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Tag Removed From Conversation
Triggers when a tag is removed from a conversation
Trigger
Instant
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- Conversation ID
  Required
- Message Text
  Required
- Direction
  Required
Action
Write

- Conversation ID
  Required
- Status
  Required
Action
Write
- Requester ID
  Required
- Direction
  Required
- Email Integration Endpoint
  Required
- Subject
  Required
- Message
  Required
- Language
Action
Write

- End User ID
  Required
- Info
Action
Write
- Action
  Required
- Tag
  Required
- Conversation ID
  Required
Action
Write
- User ID
  Required
- Phone Number
- Email Address
- Display Name
- First Name
- Last Name
- Middle Names
Action
Write
- User ID
  Required
Action
Search
- Conversation ID
  Required
Action
Search
- CSID
  Required
Action
Search
- Search Query
  Required
- Exact Matches only?
  Required
Action
Search
- Email Address
  Required
- Role
  Required
Action
Search
- External ID
  Required
- Name
  Required
- Email
- Phone number
- Avatar URL
- Role
  Required
Action
Search or write
- Phone number
  Required
- Role
  Required
- Name
  Required
- Email
- Avatar URL
- External ID
Action
Search or write
- Domain
  Required
- Email Template for Invitations
  Required
- Trustpilot Site
  Required
- Sender Name
  Required
- Sender E-Mail
  Required
- Reply to E-Mail
  Required
- Preferred Sent Time
  Required
- Recipient Name
  Required
- Recipient E-Mail Address
  Required
- Reference Id
  Required
Action
Write

- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- Conversation ID
  Required
- Agent ID
- Message
  Required
Action
Write
- Type
  Required
Action
Write
- User ID
- Caller ID
  Required
- Direction
- Destination queue
Action
Write
- Name
  Required
- Email
- Phone number
- Avatar URL
- External ID
- Role
  Required
Action
Write
- Conversation ID
  Required
- Info
Action
Write
- CSID
  Required
- Queue
  Required
Action
Write
- CSID
  Required
Action
Search
- External ID
  Required
Action
Search
- Conversation ID
  Required
Action
Search
- User Id
  Required
- Role
  Required
Action
Search
- Queue ID
  Required
Action
Search
- Phone number
  Required
- Role
  Required
Action
Search
- Email
  Required
- Role
  Required
- Name
  Required
- Phone number
- Avatar URL
- External ID
Action
Search or write
- Only continue if...
  Required
Action
Filter

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

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Related categories

Customer Support

About Trustpilot

Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.

HelpHelp

Related categories

Reviews

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

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Related categories

Developer Tools

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