Changes the conversation status to open or closed.

Create an Email or Contact Form Conversation

Adds or Removes a Tag to/from a Conversation

Update an End User based on its ID

Search for conversations based on User ID

Retrieves Conversation CSAT Rating

Retrieves messages in any given conversation based on CSID

Searches for conversations in the Dixa platform

Search for end-users based on email address

Search for an Enduser based on the programatically set external identifier.

Search for end-users based on phone number

Triggers when a member or highlight word is mentioned in a channel. Requires installation of the

Triggers when a new message is posted in a channel. Requires installation of the

Creates a new channel within a team. Requires installation of the

Creates a new chat (one-on-one or group) and sends an initial message. If you select only yourself, no chat is created — the message is sent to your own Teams chat (shown as "(You)" in the Chat dropdown).

Creates a new private channel within a team. Requires installation of the

Posts an approval card to a chat or public channel and waits for someone to approve or decline it. Returns the decision, who responded, and any form inputs they filled in. Requires installation of the

Sends a message to an existing channel.

Sends a message with an adaptive card to a Teams chat or channel. Cards can include rich content, buttons, and interactive elements.

Soft-deletes a message in a chat. You can only delete messages you sent.

Updates your profile information including name, phone numbers, about me, and birthday. Note: Phone fields require admin-approved User-Phone.ReadWrite.All permission.

Finds a channel by its ID within a specified team and returns the channel details.

Finds a chat by its ID and returns the chat details including the member list.

Finds a team member by name or email.

Create a callback conversation

Creates a User in Dixa with the "contact" or "agent" user category. Agents receive the default "agent" role.

Transfers a conversation to a different queue.

Search a conversation based on CSID

Search for an Enduser based on the programatically set external identifier.

Retrieves all tags currently on a conversation

Retrieves the user based on user ID

Retrieves a queue's information based on queue ID

Search for end-users based on phone number

Search for a user based on email address

Triggers when a new channel is created within a team.

Triggers when a new message is received in a chat.

Triggers when a new member is added to a team. Requires installation of the

Triggers when a new reply is added to a message in a channel. Requires installation of the

Creates a new one-on-one chat between you and a team member.

Edit an existing message in a chat.

Creates a reply to a channel message.

Sends a message to a public channel from the Zapier bot. Requires installation of the

Sends a message to an existing chat.

Sets your availability status.

Updates an existing chat message that contains an adaptive card. You can replace the card, or disable its buttons to mark a decision (for example, after an approval).

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds a channel message by its ID within a specified team and channel and returns the message details including any attachments.

Finds a chat message by its ID within a specified chat and returns the message details including any attachments.

Finds public channels by name within a team.