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Dixa + Microsoft Teams

Send Microsoft Team channel messages with new Dixa conversations

This Zap automatically triggers a post in a Teams channel when a new conversation in Dixa is received. Effortlessly inform users working outside Dixa about a new conversation entry, providing them with relevant data points such as the name and email of the requester, conversation ID, and conversation subject.

This Zap automatically triggers a post in a Teams channel when a new conversation in Dixa is received. Effortlessly inform users working outside Dixa about a new conversation entry, providing them with relevant data points such as the name and email of the requester, conversation ID, and conversation subject.

  1. When this happens...
    DixaDixa
    New Conversation Created

    Triggers when a conversation is created in Dixa

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Dixa triggers, actions, and search

    Customer Satisfaction Rating Received

    Triggers when a customer rates the conversation with your agent.

    Trigger
    Instant
    Try It
    • info

    Trigger
    Instant
    Try It
    • info

    Trigger
    Instant
    Try It
  • Dixa triggers, actions, and search

    Tag Removed From Conversation

    Triggers when a tag is removed from a conversation

    Trigger
    Instant
    Try It
    • info

    Trigger
    Instant
    Try It
    • info

    Trigger
    Instant
    Try It
    • info

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • Agent ID

    • MessageRequired

    Action
    Write
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About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Related categories

  • Customer Support
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

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