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Intercom
Intercom
1. Choose trigger event
Datadog
Datadog
2. Choose action
1. Select the event
Setup
Test
Intercom
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "New Metric Post" in Datadog.
You’re connected!
Zapier seamlessly connects Intercom and Datadog, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Contact Type
Required
Message Body
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User Association Note
Company
Required
Warning
Name
Website
Size
Monthly Revenue
Plan
Industry
Custom Attributes
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact identifier type
Required
Tag
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Contact Identifier
Message Body
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Company
Required
Tag Name
Required
Untag?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Title
Description
State
Is Open
Snoozed Until
Assigned Admin
Assigned Team
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Email
Required
Custom Attributes
Created At
User ID
Full Name
IP Address
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Search Mode
Search Value
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Mode
Required
Search Value
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Mode
Required
Search Value
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Search Mode
Search Value
User Association Note
Company Name
Required
Plan
Size
Website
Industry
Custom Attributes
Monthly Revenue
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Data Point Time
Metric Name
Required
Data Point (one singular point)
Required
Type
Host Name
Tags (comma separated)
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
For AI agents & developers
Use Intercom and Datadog with AI agents and code
Beyond Zap workflows. Call Intercom and Datadog actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Intercom and Datadog actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Note
New Metric Post
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Intercom and Datadog
Track customer queries and app metrics.
Automatically track customer queries alongside application performance. When a new conversation is initiated in Intercom, Zapier will create a corresponding metric in Datadog, allowing business owners to monitor overall customer interactions and system health in one view.
Coordinate your operational insights and customer communication. When a new ticket is created in Intercom, Zapier will send relevant data to Datadog as a metric. This creates a single source of truth for analyzing ticket patterns alongside system metrics to improve uptime and reduce incident resolution times.
Level up your Intercom to Datadog integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Intercom + Datadog integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Datadog
How do I integrate Intercom with Datadog?
To integrate Intercom with Datadog, you'll need to use a third-party connector service like Zapier. Begin by creating a Zap that connects Intercom events, such as new conversations or user activities, to actions in Datadog. Once the accounts are connected, you can select triggers in Intercom that will automatically create actions like sending metrics or alerts to your Datadog dashboard.
What kind of data can be sent from Intercom to Datadog?
You can send various types of data from Intercom to Datadog including conversation details, new user information, and event occurrences. By setting these as triggers within a third-party integration platform, these pieces of data can prompt auto-generated dashboards or alerts in Datadog.
Can I receive alerts in Datadog for new conversations in Intercom?
Yes, by setting up a trigger for new conversations started in Intercom within our connector tool, you can have an alert set up in Datadog. This way, when a new conversation is initiated, your team is notified on your configured channels via the Datadog interface.
Is it possible to track user activity from Intercom into Datadog?
Absolutely. We enable tracking of user activity by linking specific triggers in Intercom – such as logged interactions or triggered events – which then lead to defined actions within your Datadog account. These actions might include logging data or generating activity metrics on your monitoring dashboards.
How do we set up a custom metric from an Intercom event in Datadog?
You start by configuring an event trigger within your integration setup for specific activities within Intercom. This could be tied to interactions such as message frequency or particular user engagement patterns. On receiving this trigger, our system will automatically send this information to create custom metrics in your chosen format on the Datadog console.
Can we automate reports based on combined data from both tools?
Yes, automating reports is streamlined through connecting both platforms’ APIs via our integration service. Establish relevant triggers that prompt comprehensive reporting tasks combining Intercom interaction logs and overarching metrics tracked by Datadog.
Are there any limitations when syncing data between Intercom and Datadog?
One common limitation involves maxing out API request allocations if too many detailed processes are configured simultaneously between platforms. It's advisable to strategize which key events should automatically trigger updates from Intercom into valuable insights gathered by our setup on Datadog without overloading resources.
About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
