Crisp + Nectar Desk

Crisp + Nectar Desk integrations

Update Crisp conversations after calls are completed in Nectar Desk

After call is completed in Nectar Desk, this integration will search for an appropriate conversation in Crisp and will add notes about the call to the conversation.

When this happens...
Call CompletedThis Trigger is activated once Call is completed with Nectar Desk Platform
TriggerInstant
automatically do this...
Search for ConversationSearch previous Crisp conversations using a search query (an email, username, or word).
ActionSearch
then do this!
Create/Update ContactCreates/Update a contact
ActionWrite

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More things you can do with Nectar Desk and Crisp

Discover other triggers and actions you can use with Nectar Desk and Crisp

Call Completed
This Trigger is activated once Call is completed with Nectar Desk Platform
Trigger
Instant
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Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
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New Conversation
Triggers when a new conversation is created.
Trigger
Instant
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Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)
  Required
- Segments
  Required
Action
Write
- User Email
  Required
- User Name
  Required
- Message From
  Required
- Message
  Required
Action
Write

- Conversation ID (session_id)
  Required
- Note message content
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
Action
Write
- Query
  Required
Action
Search

- First Name
  Required
- Last Name
- Email
- Phones
- List IDs
Action
Write
Message Sent
Triggers when an operator sends a message
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Instant
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Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
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Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
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- Email
  Required
- Name
  Required
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- Email
  Required
- Event name
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
- Nickname
Action
Write
- Conversation ID (session_id)
  Required
- State
  Required
Action
Write
- Email
  Required
Action
Search

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

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Related categories

Customer Support

About Nectar Desk

Nectar Desk is a multi-channel communication platform for Sales teams, Support teams and Call Centers

HelpHelp

Related categories

Phone & SMS