Crisp + Facebook Messenger

Crisp + Facebook Messenger integrations

Create new Crisp conversations from new Facebook Messenger messages sent to page

When a new message is sent to your Facebook Messenger page, this workflow seamlessly starts a conversation in the Crisp app. This efficient process ensures you never miss an interaction on Facebook, enabling immediate engagement for better customer service. No manual transfers necessary, streamlining your communication and giving a speedy response on Crisp chat to all incoming Facebook messages.

When this happens...
New Message Sent to PageTriggers when a new Message is sent to a page.
TriggerInstant
automatically do this!
Create ConversationCreates a conversation
ActionWrite

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More things you can do with Facebook Messenger and Crisp

Discover other triggers and actions you can use with Facebook Messenger and Crisp

- Page
  Required
Trigger
Instant
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Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
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New Conversation
Triggers when a new conversation is created.
Trigger
Instant
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Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)
  Required
- Segments
  Required
Action
Write
- User Email
  Required
- User Name
  Required
- Message From
  Required
- Message
  Required
Action
Write

- Conversation ID (session_id)
  Required
- Note message content
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
Action
Write
- Query
  Required
Action
Search

- Response_msg
- Page
  Required
- Recipient_id
  Required
- Text
  Required
Action
Write
Message Sent
Triggers when an operator sends a message
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Instant
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Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
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Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
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- Email
  Required
- Name
  Required
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- Email
  Required
- Event name
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
- Nickname
Action
Write
- Conversation ID (session_id)
  Required
- State
  Required
Action
Write
- Email
  Required
Action
Search

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

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Customer Support

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

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Related categories

Facebook

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