c2a + Freshdesk + Filter by Zapier
Make calls in c2a for new serious Freshdesk tickets
This integration will make a call in c2a when a serious issue is reported via a new Freshdesk ticket. Thanks to this, you can immediately obtain additional information about tickets whose content meets the assumed criteria. You can configure the filter step to meet your needs.
This integration will make a call in c2a when a serious issue is reported via a new Freshdesk ticket. Thanks to this, you can immediately obtain additional information about tickets whose content meets the assumed criteria. You can configure the filter step to meet your needs.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Make Call
Creates a Call from Your terminal to specified phone number
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About c2a
The c2a system was created for Contact Center offices to support, automate calls and other communication channels.
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Zapier Interfaces
App Builder, CRM (Customer Relationship Management), Forms & Surveys, ZapierAbout Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.