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Birdie + Freshdesk

Create data records in Birdie from new ticket notes in Freshdesk

Back up and manage your ticket notes without stopping for manual updates. This Zap automatically sends each new Freshdesk ticket note to Birdie as a data record.

Back up and manage your ticket notes without stopping for manual updates. This Zap automatically sends each new Freshdesk ticket note to Birdie as a data record.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    TriggerInstant
  2. automatically do this!
    BirdieBirdie
    Create New Data Record

    Create a new data record based on client's data integration

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
birdie logo
birdie logo

About Birdie

Birdie is a platform that allows people in product-related jobs to centralize and classify user feedback from many sources in a single place and get insights with the help of AI

Related categories

  • Analytics
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

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