Birdie + Freshdesk

Birdie + Freshdesk integrations

Create feedback records in Birdie from new Freshdesk ticket notes

Add your new ticket notes from Freshdesk to Birdie and create a feedback river to inform your product teams.

When this happens...
New Ticket NoteTriggers when a Note is added to a Ticket.
TriggerInstant
automatically do this!
Create New Data RecordCreate a new data record based on client's data integration
ActionWrite

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More things you can do with Freshdesk and Birdie

Discover other triggers and actions you can use with Freshdesk and Birdie

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Integration Name
  Required
- Feedback ID
- Title
- Text
  Required
- Rating
- Product Reference
- Posted Date
- Data Type
  Required
- Author ID
- Account ID
- Thread ID
- Schema Type
  Required
- Custom Schema
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Birdie

Birdie is a platform that allows people in product-related jobs to centralize and classify user feedback from many sources in a single place and get insights with the help of AI

HelpHelp

Related categories

Analytics

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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Related Zap Templates

Create data records in Birdie from new ticket notes in Freshdesk

Related Zap Templates

Create data records in Birdie from new ticket notes in Freshdesk