Acquire + Freshservice

Acquire + Freshservice integrations

Create new Freshservice tickets when Acquire Chat end

Following up with live chats can sometimes be challenging. Use this integration to automatically create a new ticket in Freshservice whenever an Acquire chat ends. Save time and energy!

When this happens...
Close CaseTriggers when a case closed.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with Acquire and Freshservice

Discover other triggers and actions you can use with Acquire and Freshservice

Close Case
Triggers when a case closed.
Trigger
Instant
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Feedback Rating
Triggers when a new Chat feedback is available.
Trigger
Instant
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New Company
Triggers when a new company is created.
Trigger
Polling
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Create Case
Create Case in Acquire.
Action
Write
Create Contact
Create Contact in Acquire.
Action
Write

Update Company
Update an existing Company Fields.
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

Contact Update
Trigger when a contact fields is updated.
Trigger
Instant
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New Case
Triggers when a new case is available.
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Polling
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Create Company
Create Company in Acquire.
Action
Write
Update Case
Update an existing Case Fields.
Action
Write
Update Contact
Update an existing Contact Fields.
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Acquire

Acquire is a customer communication platform. We help users bridge gaps between customers and sales and support teams to empower all involved.

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Related categories

Communication

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

HelpHelp

Related categories

Server Monitoring