Acquire + Freshservice

Create new Freshservice tickets when Acquire Chat end

Following up with live chats can sometimes be challenging. Use this integration to automatically create a new ticket in Freshservice whenever an Acquire chat ends. Save time and energy!

When this happens...
Close Case
Triggers when a case closed.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

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Supported triggers and actions

Close Case
Triggers when a case closed.
Trigger
Instant
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Feedback Rating
Triggers when a new Chat feedback is available.
Trigger
Instant
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New Company
Triggers when a new company is created.
Trigger
Polling
Try It
Create Case
Create Case in Acquire.
Action
Write
Create Contact
Create Contact in Acquire.
Action
Write

Update Company
Update an existing Company Fields.
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

Contact Update
Trigger when a contact fields is updated.
Trigger
Instant
Try It
New Case
Triggers when a new case is available.
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
Create Company
Create Company in Acquire.
Action
Write
Update Case
Update an existing Case Fields.
Action
Write
Update Contact
Update an existing Contact Fields.
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
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- SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval TypeRequired
- ApproverRequired
Action
Write

About Acquire

Acquire is a customer communication platform. We help users bridge gaps between customers and sales and support teams to empower all involved.

Related categories

Communication

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

Acquire + Freshservice

Create new Freshservice tickets when Acquire Chat end

Supported triggers and actions

Close Case

Feedback Rating

New Company

Create Case

Create Contact

Update Company

New Ticket

Updated Ticket

Add Notes to a Ticket

Create Requester

API Request (Beta)

Contact Update

New Case

New Contact

Create Company

Update Case

Update Contact

New User

Update User

Create Ticket

Request Ticket Approval

About Acquire

Related categories

About Freshservice

Related categories