1.Monitors new task comment
Integrate Asana to capture comment text and attachments and map task permalink to a task link to route comment context.
Add task comments from project workspace to support tickets
Automatically monitor new task comments across Asana and support ticket threads in Zendesk. Add ticket comments when comment text includes a ticket identifier, when attachments reference ticket IDs, or when comments arrive from project workβso you can speed triage, preserve context, and keep updates in one place without manual ticket copying.
How this automation preserves single-thread support context
When task comments get separated from support threads, agents lose context and triage slows down. This automation monitors Asana task comments and then extracts ticket IDs, loops through matches, and posts the comment into Zendeskβso your team can respond faster.
Asanaor swap with your favorite app
2.Extracts ticket identifier
Integrate Formatter by Zapier and parsing tools to extract ticket # patterns from comment text and attachment names to identify target tickets.
Formatter by Zapieror swap with your favorite app
3.Loops through ticket matches
Integrate Looping by Zapier to iterate over multiple extracted ticket IDs to process each match one by one.
Looping by Zapieror swap with your favorite app
4.Adds ticket comment
Integrate Zendesk and ticketing workflows to post comment text with the task link and author as an internal ticket comment to preserve context.
Zendeskor swap with your favorite app
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