1.Maps inbound SMS details
Integrate Twilio and message parsing to map the incoming message body to message content and sender label to centralize SMS context.
Forward billing SMS to operations chat for triage
Automatically monitor new SMS received across Twilio and operations chat workflows. Automatically post triage-ready billing messages when billing SMS received, invoice request SMS received, or payment follow-up SMS receivedβso you can surface sender context, route qualifying alerts, and reduce manual triage without manual sorting.
How this automation speeds up billing triage
When new SMS received arrives, delays can stall billing triage and response. This automation maps message details and filters for billing relevance and posts to Microsoft Teamsβso your team can act fast.
Twilioor swap with your favorite app
2.Filters for billing messages
Integrate Filter by Zapier and keyword rules to continue only for qualifying messages and reduce noise in your inbox.
Filter by Zapieror swap with your favorite app
3.Sends triage chat message
Integrate Microsoft Teams and chat notifications to send a message to your operations chat with sender, content, and timestamp for faster triage.
Microsoft Teamsor swap with your favorite app
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Create team chat and attach chat ID to task
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Step 2
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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