Wire2Air + Zendesk
Create Zendesk tickets for new incoming Wire2Air Text messages
Text-enable your customer service with the click of a button. With this Zapier integration, your customers can send a text message to your landline number, assigned a local number or a shortcode for help and Zapier will turn the text into a Zendesk ticket.
Text-enable your customer service with the click of a button. With this Zapier integration, your customers can send a text message to your landline number, assigned a local number or a shortcode for help and Zapier will turn the text into a Zendesk ticket.
- When this happens...New Message Received
Triggers when a subscriber sends a message to one of your assigned dedicated local numbers or campaigns.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Text Number
Try ItCampaignRequired
Try ItFromRequired
CampaignRequired
MessageRequired
CampaignRequired
Mobile NumberRequired
Delivery Date Time
CampaignRequired
Try ItCampaignRequired
Mobile NumberRequired
Name
Email Address
Date of Birth
FromRequired
MobileNumberRequired
Subject
Text
MMS Media URLRequired
FromRequired
Mobile NumberRequired
Text MessageRequired
About Wire2Air
Wire2Air offer a mobile engagement platform and SMS Mobile Messaging services to collect contacts, send a text and MMS message to individuals or a group.
Related categories
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
