Select which status updates to receive. Leave blank to receive all status updates (sent, delivered, read, failed).

Filter for status updates for messages sent to a specific recipient phone number in international format. Leave blank to receive status updates for all sent messages.

Select which message types to receive. Leave blank to receive all supported message types (text, image, video, document, audio).

Filter for messages from a specific customer phone number in international format. Leave blank to receive messages from all customers.

Filter for messages that are replies to messages you sent. Leave unchecked to receive all messages.

The WhatsApp media ID from a received message. Useful if you have a media ID from a source other than the "New Message Received" trigger (which auto-downloads media files). The attachment will be downloaded and made available for upload to Google Drive, Slack, or other apps.

**24-Hour Session Window:** Freeform messages can only be sent within 24 hours of the recipient's last message to you. Outside this window, use the "Send Template Message" action with a pre-approved template. **Important:** A successful response means WhatsApp accepted your message request, but does not guarantee delivery. Messages sent outside the 24-hour window may be silently dropped. Use the "Message Status Updated" trigger to track delivery status.

Enter the recipient phone number in [international format](https://faq.whatsapp.com/1294841057948784) (e.g., +1234567890)

The text content of your message. You can send messages up to 4096 characters. Note: This message can only be sent within 24 hours of the recipient's last message to you.

WhatsApp can optionally detect URLs within your message and include a preview for the recipient. By default, URL previews will not be included.

Reply to a specific message by providing its message ID. When using the "New Inbound Message" trigger, map the "ID" field from step 1 to create a threaded reply in WhatsApp.

**24-Hour Session Window:** Media messages can only be sent within 24 hours of the recipient's last message to you. Outside this window, use the "Send Template Message" action with a pre-approved template. **Important:** A successful response means WhatsApp accepted your message request, but does not guarantee delivery. Messages sent outside the 24-hour window may be silently dropped. Use the "Message Status Updated" trigger to track delivery status.

Select the type of media file you want to send.

The file to send. Zapier will automatically handle the file upload. Ensure your file meets WhatsApp size limits.

Select a WhatsApp message template from your WhatsApp Business Account. Only approved templates will be shown.

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

WhatsApp Business

Zenzap is a professional work chat app that keeps your team connected, aligned, and productive.

Zenzap

Customer messages in WhatsApp Business can get siloed from internal team discussions. This automation posts incoming WhatsApp Business messages directly into a Zenzap topic as they arrive. Bringing customer conversations into your workspace helps teams respond faster and collaborate more effectively. 

Note: Remember to choose the Zenzap topic to send the WhatsApp Business messages to.

WhatsApp Business + Zenzap

Send new WhatsApp Business messages to Zenzap

Supported triggers and actions

Message Status Updated

Send Freeform Message

Send Template Message

Send Text Message

New Message Received

Send Media Message

Get Attachment

About WhatsApp Business

Related categories

About Zenzap

Related categories