SurveyMars + Zendesk

SurveyMars + Zendesk integrations

Create Zendesk tickets from new SurveyMars responses

A common use of form software is to allow customers or prospects to ask you questions. If they do that often enough, you'll need a way to manage and respond to those individuals.This integration makes that easy. Set it up to have new SurveyMars response automatically create new tickets for follow up in Zendesk.

When this happens...
Get ResponsesTriggers when there is submitted a new response of the survey.
TriggerPolling
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with SurveyMars and Zendesk

Discover other triggers and actions you can use with SurveyMars and Zendesk

- Survey Title
  Required
- Response status
  Required
- Whether marked
- Collector source types
- Collector details =
- Collector details like
- Collector details !=
- Collector details not like
- Response number >=
- Response number <=
- Response score >=
- Response score <=
- Response completion time >=
- Response completion time <=
- Time spent on the response (s) >=
- Time spent on the response (s) <=
- JSON for query conditions by question (needs URL encoding)
- File Link Expires
- Question number for answer to be returned
- Whether to return simple information
Trigger
Polling
Try It
- Summarizing research topic
  Required
- Detailed description
  Required
- Number of questions
  Required
- Language (1: ChineseSimplified, 2: English)
  Required
- Survey type (1: Survey, 3: 360, 4: Form, 5: FormActivity, 6: FormSign)
  Required
Action
Write
- Task ID (task_id from "AI Create Survey" response)
  Required
Action
Write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It

- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Survey Title
- Survey type
- Survey status
- Survey publisher user id
- Has marked
- Folder ID
- Query active surveys
- Survey creation time >=
- Survey creation time <
Trigger
Polling
Try It
- Template Survey Id
  Required
- Survey title
  Required
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

About SurveyMars

SurveyMars offers surveys, polls, forms, and 360 feedback. It has diverse question types. Users can create unlimited surveys and collect responses.

HelpHelp

Related categories

Forms & Surveys

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Customer Support

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