Slack + timetoreply

Send channel messages in Slack for new alert fires in timetoreply

Send an alert to a specific Slack channel when an email that matches the criteria you set in timetoreply breaches a reply time threshold. For example, if an email from "Customer Group A" has not received a reply after X business hours by "Support Team 123" send the alert to my "support" Slack channel.

When this happens...
Alert Fired
Triggers when an alert is fired.
TriggerInstant
automatically do this!
Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

Alert Fired
Triggers when an alert is fired.
Trigger
Instant
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New Conversations Spreadsheet Report
Triggers when a new conversations spreadsheet report is sent.
Trigger
Instant
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New Messages Spreadsheet Report
Triggers when a new messages spreadsheet report is sent.
Trigger
Instant
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New Overview Spreadsheet Report
Triggers when a new overview spreadsheet report is sent.
Trigger
Instant
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New SLA Report
Triggers when a new SLA report is sent.
Trigger
Instant
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- NameRequired
- Email Addresses
- Email Domains
Action
Write
Export Customers
Provides data of customers in "table" format which is easier to pull into spreadsheets etc.
Action
Write

Export Overview Report
Provides mailbox breakdown data of overview report in "table" format which is easier to pull into spreadsheets etc.
Action
Write
- EmailRequired
- Customer GroupRequired
Action
Write
- EmailRequired
- Customer GroupRequired
Action
Write
- Search Term
- Type
Action
Search
New Channel
Triggers whenever a new #channel is created.
Trigger
Instant
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- Include Alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel NameRequired
Action
Write
- ChannelRequired
- TopicRequired
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

New Comparative Report
Triggers when a new comparative report is sent.
Trigger
Instant
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New Interactions Report
Triggers when a new Interactions report is sent.
Trigger
Instant
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New Overview Report
Triggers when a new overview report is sent.
Trigger
Instant
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New Productivity Report
Triggers when a new productivity report is sent.
Trigger
Instant
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- Customer EmailRequired
Action
Write
Export Conversations
Provides data of conversations in "table" format which is easier to pull into spreadsheets etc.
Action
Write
Export Messages
Provides data of messages in "table" format which is easier to pull into spreadsheets etc.
Action
Write
- DomainRequired
- Customer GroupRequired
Action
Write
- DomainRequired
- Customer GroupRequired
Action
Write
- NameRequired
- Emails
- Domains
- IDRequired
Action
Write
- Trigger for Bot Messages?
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Reaction
- Channel
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- Raw Request User Info
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

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About timetoreply

timetoreply is an email analytics and reply time tracking tool for company email. Perfect for customer-facing teams who need to track and improve their business email reply times.

Help

Related categories

Analytics

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Slack + timetoreply

Send channel messages in Slack for new alert fires in timetoreply

Alert Fired

New Conversations Spreadsheet Report

New Messages Spreadsheet Report

New Overview Spreadsheet Report

New SLA Report

Create Customer Group

Email Addresses

Email Domains

Export Customers

Export Overview Report

Add Email to Customer Group

EmailRequired

Customer GroupRequired

Remove Email From Customer Group

EmailRequired

Customer GroupRequired

Search for an Entity

Search Term

Type

New Channel

New Team Custom Emoji

Include Alias

New Mention

User Name

Highlight Word

Trigger for Bot Messages?

New Pushed Message

New Saved Message

Add Reminder

TextRequired

Remind when?Required

Remind who?

Send Channel Message

ChannelRequired

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL

Auto-Expand Links?

Link Usernames and Channel Names?

Schedule At

Zap Id

File

Thread

Send Channel Message?

Create Channel

Channel NameRequired

Set Channel Topic

ChannelRequired

TopicRequired

Set Status

Status Text

Status Emoji

Expiration Time

Delete Message

Find Message

Search QueryRequired

Sort By

Sort Direction

Find User by ID

IDRequired

Return Raw Results?

Find User by Username

UsernameRequired

Return Raw Results?

New Comparative Report

New Interactions Report

New Overview Report

New Productivity Report

Create Customer

Customer EmailRequired

Export Conversations

Export Messages