Slack + timetoreply

Slack + timetoreply integrations

Send channel messages in Slack for new alert fires in timetoreply

Send an alert to a specific Slack channel when an email that matches the criteria you set in timetoreply breaches a reply time threshold. For example, if an email from "Customer Group A" has not received a reply after X business hours by "Support Team 123" send the alert to my "support" Slack channel.

When this happens...
Alert FiredTriggers when an alert is fired.
TriggerInstant
automatically do this!
Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
ActionWrite

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More things you can do with timetoreply and Slack

Discover other triggers and actions you can use with timetoreply and Slack

Alert Fired
Triggers when an alert is fired.
Trigger
Instant
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New Conversations Spreadsheet Report
Triggers when a new conversations spreadsheet report is sent.
Trigger
Instant
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New Messages Spreadsheet Report
Triggers when a new messages spreadsheet report is sent.
Trigger
Instant
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New Overview Spreadsheet Report
Triggers when a new overview spreadsheet report is sent.
Trigger
Instant
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New SLA Report
Triggers when a new SLA report is sent.
Trigger
Instant
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- Name
  Required
- Email Addresses
- Email Domains
Action
Write
Export Customers
Provides data of customers in "table" format which is easier to pull into spreadsheets etc.
Action
Write

Export Overview Report
Provides mailbox breakdown data of overview report in "table" format which is easier to pull into spreadsheets etc.
Action
Write
- Email
  Required
- Customer Group
  Required
Action
Write
- Email
  Required
- Customer Group
  Required
Action
Write
- Search Term
- Type
Action
Search
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
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- Channel
  Required
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Channel
  Required
- Message
  Required
- Reaction
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
- Include Bot Messages in Search Results?
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

New Comparative Report
Triggers when a new comparative report is sent.
Trigger
Instant
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New Interactions Report
Triggers when a new Interactions report is sent.
Trigger
Instant
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New Overview Report
Triggers when a new overview report is sent.
Trigger
Instant
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New Productivity Report
Triggers when a new productivity report is sent.
Trigger
Instant
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- Customer Email
  Required
Action
Write
Export Conversations
Provides data of conversations in "table" format which is easier to pull into spreadsheets etc.
Action
Write
Export Messages
Provides data of messages in "table" format which is easier to pull into spreadsheets etc.
Action
Write
- Domain
  Required
- Customer Group
  Required
Action
Write
- Domain
  Required
- Customer Group
  Required
Action
Write
- Name
  Required
- Emails
- Domains
- ID
  Required
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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- Search Query
  Required
- Optimized data
Trigger
Polling
Try It
- Channel ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
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- Zap Identifier
- Access type
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Canvas ID
  Required
- Operation
  Required
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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About timetoreply

timetoreply is an email analytics and reply time tracking tool for company email. Perfect for customer-facing teams who need to track and improve their business email reply times.

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