Which table would you like us to Trigger on new records?

Choose the table where you would like to lookup the new record.

Choose the table where you would like to create the new record.

Choose the table where the record you would like to update is located.

To learn more, read the [ServiceNow API Documentation](https://developer.servicenow.com/dev.do#!/reference/api/utah/rest/)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

ServiceNow

WhatsApp Notifications provides real-time business alerts right to your smartphone. With our easy-to-use templates, you can instantly receive notifications about new leads, order confirmations, payment receipts, and more.

WhatsApp Notifications

Stay promptly informed about changes within your ServiceNow records with this efficient workflow. When a record is updated in ServiceNow, a message detailing the changes is immediately sent via your WhatsApp Notifications. This ensures efficient communication and timely updates, ideal for service management teams who deal with large volumes of records daily.

ServiceNow + WhatsApp Notifications

Send messages in WhatsApp Notifications when records are updated in ServiceNow

Supported triggers and actions

New Record

Attach a File to a Record

Update Record

Find File

Find or Create Record

Updated Record

Create Record

API Request (Beta)

Find Record

Send Message

About ServiceNow

Related categories

About WhatsApp Notifications

Related categories

Related Zap Templates

Related Zap Templates