Serviceaide + SMS by Zapier

Send SMS for new Serviceaide Tickets

Are you looking for the best way to reach out for help on tickets created in Serviceaide Intelligent Service Management? This Serviceaide-Zapier SMS integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is created in Serviceaide, automatically sending out a SMS via Zapier.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerPolling
automatically do this!
Send SMSSend an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.
ActionWrite

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More things you can do with Serviceaide and SMS by Zapier

Discover other triggers and actions you can use with Serviceaide and SMS by Zapier

New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Polling
Try It
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write

- Ticket Identifier (X00-XX)
  Required
- Description of comments
  Required
- Worklog Type
  Required
- Client Viewable
  Required
- Time spent in minutes
Action
Write
- Send_v2_copy
- From_number
- Message
  Required
Action
Write

New User
Triggers when a new user is created.
Trigger
Polling
Try It
New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Polling
Try It
- Organization Name
  Required
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email Address
  Required
- First Name
  Required
- Last Name
  Required
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester Name
  Required
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search

About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.

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Related categories

Customer Support

About SMS by Zapier

Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!

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Related categories

Phone & SMS

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