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SAI360 GRC + Zendesk

Create class instances in SAI360 GRC for new Zendesk tickets

Certain IT incidents have a direct influence on IT risk management and assessment. Use this Zap to stay effortlessly responsive to those. Once it's active, a class instance will be automatically generated in SAI360 GRC for each new Zendesk ticket, ensuring that relevant incidents can be collected and shown during periodic risk assessments.

Certain IT incidents have a direct influence on IT risk management and assessment. Use this Zap to stay effortlessly responsive to those. Once it's active, a class instance will be automatically generated in SAI360 GRC for each new Zendesk ticket, ensuring that relevant incidents can be collected and shown during periodic risk assessments.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    SAI360 GRCSAI360 GRC
    Create Class Instance

    Create an instance of any class (table record)

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About SAI360 GRC

The SAI360 platform covers many use cases in the Environmental, Social, Governance, Risk and Compliance Space.

Related categories

  • Accounting
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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