Relatel + Zendesk integrations
Create tickets in Zendesk for new negative Relatel smileys
It's important to follow up on bad customer experiences before they become worse. This integration helps you do just that, automatically creating a new ticket in Zendesk each time you receive a negative Relatel smiley.
- When this happens...New SmileyTriggers when a new smiley is rated (Requires: Switch Premium).
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Relatel and Zendesk
Discover other triggers and actions you can use with Relatel and Zendesk
- Status
- Direction
Try ItTriggerPolling- Reception
ActionWrite- GroupRequired
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling
- Commented
- Rating
Try ItTriggerPolling- EnableRequired
ActionWrite- GroupRequired
ActionWrite- TagsRequired
Try ItTriggerPolling
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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