ReadyCloud Suite + Zendesk
Create ReadyCloud Suite contact notes for new Zendesk tickets
Zendesk is a great customer support tool that helps you create a lifeline between you and your customers’ needs. Now you can use Zapier to import each new Zendesk ticket and assign it to the individual customer profile in ReadyCloud Suite. Each Zendesk ticket will be added to the customer’s profile page as a new Contact Note.
Zendesk is a great customer support tool that helps you create a lifeline between you and your customers’ needs. Now you can use Zapier to import each new Zendesk ticket and assign it to the individual customer profile in ReadyCloud Suite. Each Zendesk ticket will be added to the customer’s profile page as a new Contact Note.
- When this happens...
New TicketTriggers when a new ticket is added to a view.
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this...
Find ContactFinds Contact by searching.
ActionSearchFind existing data in your app - then do this!Create Contact Note
Creates a new Contact Note.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundTeamRequired
First nameRequired
Last name
Occupation
Website
Description
Is company
Address typeRequired
Address company name
Address first name
Address last name
Address line 1
Address line 2
Address city
Address region
Address post code
Address country
Address phone
Address email
Address residential
Source name
Source account
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TeamRequired
MemberRequired
TitleRequired
Description
Location
Start time
End time
Alert time
All day event
First nameRequired
Last name
Occupation
Website
Description
Is company
Address typeRequired
Address company name
Address first name
Address last name
Address line 1
Address line 2
Address city
Address region
Address post code
Address country
Address phone
Address email
Address residential
Source name
Source account
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TeamRequired
PhraseRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTeamRequired
PhraseRequired
First nameRequired
Last name
Occupation
Website
Description
Is company
Address typeRequired
Address company name
Address first name
Address last name
Address line 1
Address line 2
Address city
Address region
Address post code
Address country
Address phone
Address email
Address residential
Source name
Source account
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Ticket (Required for non-admins)
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundTeamRequired
ContactRequired
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTeamRequired
ContactRequired
Author name
Author email
ContentRequired
Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Default currency
Default length unit
Default weight unit
TeamRequired
Unique ID
Order number
Primary IDRequired
Order time
Message
Customer number
PO number
Terms
Source name
Source account
Source identifier
Tags
Shipping: ship agent
Shipping: ship type
Shipping: ship via
Shipping: ship cost
Shipping: status
Shipping: shipped time
Shipping: to ship time
Shipping: warehouse
Ship from address: first name
Ship from address: last name
Ship from address: email
Ship from address: phone
Ship from address: company
Ship from address: address line 1
Ship from address: address line 2
Ship from address: city
Ship from address: post code
Ship from address: region
Ship from address: country
Ship from address: is residential?
Ship from address: is validated?
Ship to address: first name
Ship to address: last name
Ship to address: email
Ship to address: phone
Ship to address: company
Ship to address: address line 1
Ship to address: address line 2
Ship to address: city
Ship to address: post code
Ship to address: region
Ship to address: country
Ship to address: is residential?
Ship to address: is validated?
Billing: status
Billing: subtotal
Billing: shipping cost
Billing: tax
Billing: total
Bill to address: first name
Bill to address: last name
Bill to address: email
Bill to address: phone
Bill to address: company
Bill to address: address line 1
Bill to address: address line 2
Bill to address: city
Bill to address: post code
Bill to address: region
Bill to address: country
Bill to address: is residential?
Bill to address: is validated?
Box: description
Box: box width
Box: height
Box: length
Box: box weight
Box: package type
Box: delivery time
Box: shipper release
Box: saturday delivery
Box: tracking number
Confirmation type
Box: ship cost
Box: declared value
Box: COD
Box: COD value
Box: insurance type
Box: insured value
Kind
QuantityRequired
Description
Unit price
Unit weight
Pick location
Link
Image link
Part number / SKURequired
Code
Commodity code
EAN code
ISBN code
Export type code
Origin country code
Preference criteria code
Producer info code
Schedule B commodity code
Joint production
Net cost begin time
Net cost code
Net cost end time
UPS
Name
Value
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TeamRequired
PhraseRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTeamRequired
PhraseRequired
Default currency
Default length unit
Default weight unit
Unique ID
Order number
Primary IDRequired
Order time
Message
Customer number
PO number
Terms
Source name
Source account
Source identifier
Tags
Shipping: ship agent
Shipping: ship type
Shipping: ship via
Shipping: ship cost
Shipping: status
Shipping: shipped time
Shipping: to ship time
Shipping: warehouse
Ship from address: first name
Ship from address: last name
Ship from address: email
Ship from address: phone
Ship from address: company
Ship from address: address line 1
Ship from address: address line 2
Ship from address: city
Ship from address: post code
Ship from address: region
Ship from address: country
Ship from address: is residential?
Ship from address: is validated?
Ship to address: first name
Ship to address: last name
Ship to address: email
Ship to address: phone
Ship to address: company
Ship to address: address line 1
Ship to address: address line 2
Ship to address: city
Ship to address: post code
Ship to address: region
Ship to address: country
Ship to address: is residential?
Ship to address: is validated?
Billing: status
Billing: subtotal
Billing: shipping cost
Billing: tax
Billing: total
Bill to address: first name
Bill to address: last name
Bill to address: email
Bill to address: phone
Bill to address: company
Bill to address: address line 1
Bill to address: address line 2
Bill to address: city
Bill to address: post code
Bill to address: region
Bill to address: country
Bill to address: is residential?
Bill to address: is validated?
Box: description
Box: box width
Box: height
Box: length
Box: box weight
Box: package type
Box: delivery time
Box: shipper release
Box: saturday delivery
Box: tracking number
Confirmation type
Box: ship cost
Box: declared value
Box: COD
Box: COD value
Box: insurance type
Box: insured value
Kind
QuantityRequired
Description
Unit price
Unit weight
Pick location
Link
Image link
Part number / SKURequired
Code
Commodity code
EAN code
ISBN code
Export type code
Origin country code
Preference criteria code
Producer info code
Schedule B commodity code
Joint production
Net cost begin time
Net cost code
Net cost end time
UPS
Name
Value
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About ReadyCloud Suite
ReadyCloud is the shipping, returns and CRM suite built for eCommerce.
Related categories
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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