Onfleet + Zendesk integrations
Create Zendesk tickets for new missed SMS recipient responses in Onfleet
When you have missed responses to incoming SMS messages, you'll want the details in your ticketing tool. This integration helps by automatically creating a Zendesk ticket with the details of a new missed SMS recipient responses in Onfleet. You won't have to manually create tickets from SMS messages again.
- When this happens...SMS Recipient Response MissedTriggers when an Onfleet recipient responds to a notification via SMS, but the organization is unable to handle it due to the task being marked as complete.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Onfleet and Zendesk
Discover other triggers and actions you can use with Onfleet and Zendesk
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Onfleet transforms cumbersome last-mile logistics into delightful delivery management. Intuitive smartphone apps, powerful web dashboard and automatic customer notifications handle the heavy lifting so you can focus on your customer.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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