New Relic Insights + Zendesk

Create New Relic Insights custom events for new Zendesk tickets

Automatically record new ticket views directly into your database with this Zendesk to New Relic Insights automation. Set it up, and every time a new ticket view is created, Zapier will add a custom event to New Relic Insights. Make sure your database is always complete when you start using this integration.

When this happens...
New View
Triggers when a new view is created.
TriggerScheduled
automatically do this!
New Custom Event
Create a new custom event inside New Relic Insights for tracking.
ActionWrite

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Supported triggers and actions

What does this mean?

New Group
Triggers when a new group is created.
Trigger
Scheduled
New Organization
Triggers when a new organization is added to Zendesk.
Trigger
Scheduled
Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Trigger
Scheduled
New Action on Ticket
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Trigger
Scheduled
New Ticket
Triggers when a new ticket is added to a view.
Trigger
Scheduled
New User
Triggers when a new user is created.
Trigger
Scheduled
New View
Triggers when a new view is created.
Trigger
Scheduled
Create Organization
Create a new organization.
Action
Write
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action
New Relic Insights
Create a new custom event inside New Relic Insights for tracking.
Scheduled
Action

About New Relic Insights

New Relic Insights is a real-time analytics platform that collects metrics directly from your live production software and transforms them into actionable insights about your business, customers, and applications.