Mavenoid + Slack

Get Slack notifications whenever customers start new Mavenoid conversations

If you'd like to give a heads up to your customer support team when someone starts a new conversation with Mavenoid, set up this Zapier integration to send them a direct or channel message on Slack.

When this happens...
New Conversation
Triggers when a new conversation is created.
TriggerInstant
automatically do this!
Send Channel Message
Post a new message to a specific #channel you choose. Can also schedule a message for later.
ActionWrite

Try this template

Supported triggers and actions

What does this mean?

New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Session Transcript Ready
Triggers when a transcript is created for a completed session.
Trigger
Instant
Create Conversation Link
Creates a unique invitation leading the customer to self-service and/or live support session in Mavenoid. Optionally, can text the invitation to the customer via SMS.
Action
Write
New Public Message Posted Anywhere
Triggers when a new message is posted to any public channel.
Trigger
Instant
New Channel
Triggers whenever a new #channel is created.
Trigger
Instant

New Message Posted to Channel
Triggers when a new message is posted to a specific #channel you choose.
Trigger
Instant
New Team Custom Emoji
Triggers when a custom emoji has been added to a team.
Trigger
Instant

New File
Triggers when a new file is uploaded to your workspace.
Trigger
Instant

Slack
Triggers when a username or highlight word is mentioned in a public #channel.
Instant
Trigger
Slack
Triggers when a new message is posted to a specific #private-channel or multi-dm.
Instant
Trigger
Slack
Triggers when you click the "Push to Zapier" button from a message in Slack.
Instant
Trigger
Slack
Triggers when a reaction (aka reactji) is added to a message in a public #channel.
Instant
Trigger
Slack
Triggers when you save a message.
Instant
Trigger
Slack
Triggers when a new Slack user is created / first joins your org.
Instant
Trigger
Slack
Adds a reminder for yourself or a teammate, just like the
Scheduled
Action
Slack
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Scheduled
Action
Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
Scheduled
Action
Slack
Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
Scheduled
Action
Slack
Creates a new channel.
Scheduled
Action
Slack
Post a new message to a private channel you choose. Can also schedule a message for later.
Scheduled
Action
Slack
Sets the topic on a selected channel.
Scheduled
Action
Slack
Update basic profile fields such as name or title
Scheduled
Action
Slack
Sets your Slack status to the given text and emoji.
Scheduled
Action
Slack
Finds a Slack message using the Slack Search feature.
Scheduled
Action
Slack
Finds a user by matching against their email instead of their username.
Scheduled
Action
Slack
Finds a user by their ID.
Scheduled
Action
Slack
Finds a user by matching against their real name instead of their username.
Scheduled
Action
Slack
Finds a user by their username.
Scheduled
Action

About Mavenoid

Mavenoid combines self-service and live support in one, so companies can effortlessly support their customers in every step. From installing, to using, to troubleshooting their products.

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more