Mavenoid + ServiceNow
Create ServiceNow incidents for new completed conversations in Mavenoid
Using ServiceNow to track your support requests and Mavenoid for self-service and live support? This Zapier automation creates an incident in ServiceNow when the customer completes a new session in the Mavenoid product assistant. It includes a full transcript of the customer's conversation, so your support team can follow up with the customer and analyze support requests.
Using ServiceNow to track your support requests and Mavenoid for self-service and live support? This Zapier automation creates an incident in ServiceNow when the customer completes a new session in the Mavenoid product assistant. It includes a full transcript of the customer's conversation, so your support team can follow up with the customer and analyze support requests.
New ConversationTriggers when a new conversation is created.Trigger- Session Transcript ReadyTriggers when a transcript is created for a completed session.Trigger
- Create Conversation LinkCreates a unique invitation leading the customer to self-service and/or live support session in Mavenoid. Optionally, can text the invitation to the customer via SMS.Action
New RecordTriggers when a new record is created.Trigger- Create RecordCreates a new record in a table.Action
- Update RecordUpdates an existing record in a table.Action
- Find RecordFinds a record in a table.Action
- Find or Create Recordthis is the description.Action
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