Mavenoid + ServiceNow

Mavenoid + ServiceNow integrations

Create ServiceNow incidents for new completed conversations in Mavenoid

Using ServiceNow to track your support requests and Mavenoid for self-service and live support? This Zapier automation creates an incident in ServiceNow when the customer completes a new session in the Mavenoid product assistant. It includes a full transcript of the customer's conversation, so your support team can follow up with the customer and analyze support requests.

When this happens...
Session Transcript ReadyTriggers when a transcript is created for a completed session.
TriggerInstant
automatically do this!
Create RecordTriggers when a new record is created.
ActionWrite

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More things you can do with Mavenoid and ServiceNow

Discover other triggers and actions you can use with Mavenoid and ServiceNow

New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
- Product ID
  Required
- Phone Number
- SMS Text
- Shorten url
- Include auth token
- Assign to agent
Action
Write
- Table
  Required
Trigger
Polling
Try It
- Table
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Table
  Required
Action
Search

Session Transcript Ready
Triggers when a transcript is created for a completed session.
Trigger
Instant
Try It
- Table
  Required
Trigger
Polling
Try It
- File
  Required
- Table
  Required
Action
Write
- Table
  Required
Action
Write
- Filename
  Required
Action
Search
- Table
  Required
Action
Search or write

About Mavenoid

Mavenoid combines self-service and live support in one, so companies can effortlessly support their customers in every step. From installing, to using, to troubleshooting their products.

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Related categories

Customer Support

About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

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Related categories

Developer Tools

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