Jira Service Management + TimelinesAI

Create Jira Service Management requests from new chats in TimelinesAI

Would you like to log customer issues without lifting a finger? Set up this Zap to automatically turn every new WhatsApp message in TimelinesAI into a service request in Jira Service Management.

When this happens...
New Incoming Chat
Triggers when a new incoming chat is created.
TriggerInstant
automatically do this!
Create Request
Create a new request.
ActionWrite

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Supported triggers and actions

Chat Closed
Triggers when a chat is closed.
Trigger
Instant
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New Outgoing Chat
Triggers when a new outgoing chat is created.
Trigger
Instant
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New Sent Message
Triggers when a new message is sent.
Trigger
Instant
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New Uploaded File
Triggers when new uploaded_file is created.
Trigger
Polling
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- Chat Id
Action
Write

- Chat Id
- Whatsapp Account Phone
- Whatsapp chat jid
- Message textRequired
Action
Write
- Chat Id
- Whatsapp Account Phone
- Whatsapp chat jid
- Uploaded fileRequired
- Name of attached file
Action
Write

- Whatsapp Message IdRequired
Action
Search
- Name
Action
Search
- SiteRequired
- ProjectRequired
Trigger
Polling
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- SiteRequired
- ProjectRequired
- Request TypeRequired
Action
Write

New Incoming Chat
Triggers when a new incoming chat is created.
Trigger
Instant
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New Received Message
Triggers when a new incoming message is received.
Trigger
Instant
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Chat Renamed
Triggers when a chat is renamed.
Trigger
Instant
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New Whatsapp Account
Triggers when new whatsapp_accounts is created.
Trigger
Polling
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- Chat Id
- Whatsapp Account Phone
- Whatsapp chat jid
- Attachment URLRequired
- Name of attached file
Action
Write
- Whatsapp AccountRequired
- Phone numberRequired
- Message textRequired
Action
Write
- Name
- Phone
- Chat Id
Action
Search
- Whatsapp Message IdRequired
Action
Search
- Phone
- Email
Action
Search
- SiteRequired
- ProjectRequired
Trigger
Polling
Try It
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

Customer Support

About TimelinesAI

TimelinesAI allows you to share access to your personal or business Whatsapp account, integrate it with other applications and build automations for your business and marketing flows.

Learn more