HelpSpace + Slack

Send Slack notifications for new HelpSpace tickets

Send a notification to a chosen Slack channel whenever there's a new HelpSpace ticket.

Send a notification to a chosen Slack channel whenever there's a new HelpSpace ticket.

  1. When this happens...
    HelpSpaceHelpSpace
    New Ticket

    Triggers when a new support ticket is created.

    TriggerPolling
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

    • From Contact EmailRequired

    • From Contact Name

    • Channel EmailRequired

    • SubjectRequired

    • MessageRequired

    • Assignee Email

    • Status

    • Team Name

    • Tags

    • Skip Rules

    • Skip Autoreply

    • Skip Notifications

    Action
    Write
    • IDRequired

    Action
    Write
    • Ticket IDRequired

    • From Contact

    • From Contact Name

    • Channel Email

    • Subject

    • Assignee

    • Team

    • Status

    • Tags

    Action
    Write
helpspace logo
helpspace logo

About HelpSpace

HelpSpace is a well-rounded customer service tool including a team inbox, intuitive interface, self-service sites, and multiple inbound channels to get a competitive edge in your market.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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