Help Scout + Zapier Forms

Create conversations in Help Scout from new form submissions in Zapier Forms

Easily manage form submissions and customer interaction with this workflow. When a new form submission is created in Zapier Forms, this prompts a conversation creation in Help Scout, allowing for prompt and efficient communication. This workflow is perfect for those who want to streamline their customer service processes and respond to form submissions quicker. It takes the manual work out of your task list, allowing you to focus more on customer interaction.

Easily manage form submissions and customer interaction with this workflow. When a new form submission is created in Zapier Forms, this prompts a conversation creation in Help Scout, allowing for prompt and efficient communication. This workflow is perfect for those who want to streamline their customer service processes and respond to form submissions quicker. It takes the manual work out of your task list, allowing you to focus more on customer interaction.

  1. When this happens...
    Zapier FormsZapier Forms
    Form Submission Created

    Triggers when a new form submission is created.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

    • Form ProjectRequired

    • PageRequired

    • Block Type

    Trigger
    Instant
    Try It
    • Form ProjectRequired

    • PageRequired

    • FormRequired

    Trigger
    Instant
    Try It
  • Zapier Forms triggers, actions, and search

    Form Project Created

    Triggers when a new Form Project is created.

    Trigger
    Instant
    Try It
    • Form ProjectRequired

    • NameRequired

    • Email AddressRequired

    Action
    Write
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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zapier-forms logo
zapier-forms logo

About Zapier Forms

Zapier Forms is an automated way to collect data and integrate your form with workflows that can connect to 8,000+ apps.
Learn more

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  • App Builder
  • CRM (Customer Relationship Management)
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