Help Scout + MemberPress

Help Scout + MemberPress integrations

Create conversations in Help Scout for newly-canceled subscriptions in MemberPress

Want to have a ticket created in Help Scout whenever a new member cancels their subscription? This automation will create an active ticket in Help Scout whenever there are newly-canceled subscriptions in MemberPress, so you can easily follow up with the member.

When this happens...
Subscription StoppedTriggers when a subscription is canceled.
TriggerInstant
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Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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More things you can do with MemberPress and Help Scout

Discover other triggers and actions you can use with MemberPress and Help Scout

Course Completed
Triggers when a course is completed in MemberPress.
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Member Deleted
Triggers when a member is deleted from the system.
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Quiz Attempted
Triggers when a quiz is attempted on a MemberPress course.
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Subscription Expired
Triggers when a subscription expires.
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Instant
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Transaction Completed
Triggers when a transaction has completed on MemberPress.
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Transaction Refunded
Triggers when any transaction is refunded.
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- Email
  Required
- Username
  Required
- First Name
- Last Name
- Password
- Transaction
- Send Welcome Email
- Send Password Email
- Address 1
- Address 2
- City
- State
- Zip
- Country
Action
Write

- Member
  Required
- Membership
  Required
- Transaction Number
- Amount
- Total
- Tax Amount
- Tax Rate
- Tax Description
- Coupon
- Status
- Response
- Gateway
- Subscription
- Created At
- Expires At
- Send Welcome Email
- Send Receipt Email
Action
Write
- Subscription ID
  Required
Action
Write
- Member ID
  Required
- Email
  Required
- Username
  Required
- First Name
- Last Name
- Send Password Email
- Address 1
- Address 2
- City
- State
- Zip
- Country
Action
Write
- Transaction ID
  Required
- Member
  Required
- Membership
  Required
- Transaction Number
- Amount
- Total
- Tax Amount
- Tax Rate
- Tax Description
- Coupon
- Status
- Response
- Gateway
- Subscription
- Created At
- Expires At
- Send Welcome Email
- Send Receipt Email
Action
Write
- Subscription Number
  Required
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
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Instant
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- Mailbox
Trigger
Polling
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- Conversation ID
  Required
- Text
  Required
- User
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Customer
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write

Lesson Completed
Triggers when a lesson is completed on a MemberPress course.
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Member Signup Completed
Triggers when a new member completes the signup and their payment is accepted.
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Subscription Created
Triggers when a subscription is created.
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Instant
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Subscription Stopped
Triggers when a subscription is canceled.
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Transaction Expired
Triggers when any transaction expires.
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- Valid Memberships
  Required
- Should Expire
- Should Start
- Expires On (required if 'Should Expire' is true)
- Starts On (required if 'Should Start' is true)
- Coupon Code
- Description
- Use On Upgrades
- Usage Amount
- Discount Type
- Discount Amount
- Discount Mode
- First Payment Discount Type
- First Payment Discount Amount
- Trial Days
- Trial Amount
Action
Write
- Member
  Required
- Membership
  Required
- Status
  Required
- Created At
  Required
- Subscription ID
- Response
- Gateway
- Coupon
- Price
- Tax Amount
- Tax Rate
- Tax Description
- Period
- Period Type
- Limit Cycles
- Limit Cycles Num
- Limit Cycles Action
- Trial
- Trial Days
- Trial Amount
- Total
- CC Last 4
- CC Exp Month
- CC Exp Year
Action
Write
- Coupon ID
  Required
Action
Write
- Transaction ID
  Required
Action
Write
- Subscription ID
  Required
- Member
  Required
- Membership
  Required
- Status
  Required
- Created At
  Required
- Subscription ID
- Response
- Gateway
- Coupon
- Price
- Tax Amount
- Tax Rate
- Tax Description
- Period
- Period Type
- Limit Cycles
- Limit Cycles Num
- Limit Cycles Action
- Trial
- Trial Days
- Trial Amount
- Total
- CC Last 4
- CC Exp Month
- CC Exp Year
Action
Write
- Email
  Required
Action
Search
- Transaction Number
  Required
Action
Search
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
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- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
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- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
  Required
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation
  Required
- Customer
  Required
- Text
  Required
- User
- Create as Draft
  Required
Action
Write
- Subject
- Mailbox
- Assigned User
- Tag
- Status
  Required
- Email
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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About MemberPress

MemberPress is an “all-in-one” membership and LMS plugin for WordPress that will help you generate recurring membership revenue from content like blogs, newsletters, online courses, digital downloads, podcasts, videos, and more.

Learn moreLearn moreHelpHelp

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