Help Scout + Jira Service Management
Assign new Help Scout conversations and create corresponding requests in Jira Service Management
Easily streamline your support and development teams' workflow with this integration. When a new conversation is assigned in Help Scout, a request is instantly created in Jira Service Management. This quick link aids in faster issue resolution, contributing to exceptional customer service. Bridge the communication gap between your teams seamlessly, while keeping everyone on the same page for effective collaboration.
Easily streamline your support and development teams' workflow with this integration. When a new conversation is assigned in Help Scout, a request is instantly created in Jira Service Management. This quick link aids in faster issue resolution, contributing to exceptional customer service. Bridge the communication gap between your teams seamlessly, while keeping everyone on the same page for effective collaboration.
- When this happens...Conversation Assigned
Triggers when a conversation is assigned to agent.
- automatically do this!Create Request
Create a new request.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
